Aeromexico Airlines

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A few words about Aeromexico Airlines

Enjoy Top In-Flight Services on Aeromexico Airlines

  • Aeromexico is a major Mexican airline based in Mexico City and Monterrey. Aeromexico Airlines is a member of Group Aeromexico, which offers aviation services in Mexico.
  • The airline flies to more than 90 destinations across Mexico, the United States, Latin America, Europe, Canada, and Asia. Aeromexico also expanded to new international markets with destinations like Santo Domingo, Vancouver, Toronto, Boston, Medellin, Amsterdam, Cozumel, and Austin (Texas) in 2016. It has introduced a service from Mexico City to Seoul in 2017.
  • Aeromexico is one of the founders of the SkyTeam Alliance and has a strong relationship with Delta Air Lines, which partly owns Aeromexico.
  • Customer service : 00 52 25551334000
  • Associations : SkyTeam, SkyTeam Cargo
  • Founder : Antonio Díaz Lombardo
  • Established : November 7, 1934, Mexico
  • Current CEO : Andrés Conesa (2015)

Baggage Policy

  • Aeromexico Airlines has separate guidelines for carry-on and checked baggage.
  • Generally, no baggage is included for free. You are allowed one free personal item.

Carry-on Baggage

  • Passengers are allowed one standard carry-on bag and one personal item to bring in the basic and main cabin fare.
  • These items must fit in the measurements 55cm x 40cm x 25cm (21.5 x 15.7 x 10 inches).
  • The combined weight must be up to 10kg (22 pounds).
  • Passengers can bring carry-on luggage with a maximum combined weight of 18kg (39 pounds) in Clase Premier.
  • Every item should fit within 55cm x 40cm x 25cm (21.5 x 15.7 x 10 inches).

Checked Baggage

  • The total linear dimensions of bags should not exceed 62 inches (158cm).
  • If your bags are oversized, you have to pay extra baggage fees.
  • For Flights within Mexico
  • Basic Fare – No bags contained
  • Main Cabin – One bag with (55 pounds / 25 kg)
  • Clase Premier – Two bags with (70 pounds / 32 kg)
  • For Flights between Mexico Between Mexico, US, & Canada
  • Main Cabin – No bags with (when purchased, 50 pounds / 23 kg)
  • Clase Premier – Two bags with (70 pounds / 32 kg)
  • For Flights between Mexico & Central America
  • Main Cabin – One bag with (50 pounds/ 23 kg)
  • Clase Premier – Two bags with (70 pounds / 32 kg)
  • For Flights between Mexico & South America
  • Main Cabin – One bag with (50 pounds/ 23 kg)
  • Clase Premier – Two bags with (70 pounds / 32 kg)
  • For Flights between Mexico & Europe
  • Basic Fare – No bags included
  • Main Cabin – One bag with (50 pounds/ 23 kg)
  • Clase Premier – Two bags with (70 pounds / 32 kg)
  • For Flights between Mexico & Asia
  • Main Cabin – Two bags with (50 pounds/ 23 kg)
  • Clase Premier – Three bags with (70 pounds / 32 kg)

Cabin Classes

  • Passengers get three cabin classes on Aeroméxico Airlines: Economy, Premium Economy, and Business Class.

Economy Class

  • Passengers can enjoy a warm meal on all Aeroméxico flights.
  • They also get access to a wide selection of free movies, TV shows, and music to make your flight journey enjoyable.
  • Enjoy in-flight Wi-Fi to stay connected with the social world.

Premium Economy Class

  • Experience the amenities of Premium Economy Class (AM Plus), including extra legroom, priority boarding, check-in, and baggage.
  • Also, get access to Salon Premier and Heineken Terrace for a special rate.

Business Class

  • Business Class is available on the 787 Dreamliner.
  • You can relax in the exclusive Salon Premier Lounge or shared international lounges before your flight.
  • Get the fully reclining full-bed seats that have adjustable headrests, electronically adjustable lumbar support, and height-adjustable footrests.
  • Also, enjoy top-notch entertainment on advanced seat-back systems and savor an exclusive in-flight menu designed by world-famous Mexican chef Elena Regrades.

In-Flight Entertainment

  • Aeromexico offers you a bunch of in-flight entertainment options, like free movies, TV shows, and music to enjoy on your TV screen on the back of your seat.
  • Passengers find in-flight magazines for travel tips and shopping duty-free while on board.

GoGo Entertainment App

  • Passengers can download the airline's free app before the flight.
  • This app entertains the passengers by offering a great collection of TV shows and movies on your own devices like phones or tablets.

Free Messaging

  • Aeromexico Airline offers a free messaging service. 
  • You can send texts and use WiFi for messaging on iMessage, Facebook Messenger, and WhatsApp.
  • Passengers can use this service only on flights with onboard WiFi, like certain 737-800s and 787 flights.

Wi-Fi

  • The airline's 737-800 planes offer some special services.
  • They are the first in the world to have super-fast in-flight internet called 2Ku by GoGo Inc.
  • The Dreamliners have Panasonic broadband internet, so you can watch videos on your devices.

Food & Drinks

  • Passengers can buy food and drinks once they are on Aeromexico flights.
  • You can also order special meals before your flight.

Meal Options

  • Aeroméxico offers creative menus and delicious meals based on flight duration.
  • The airline offers bakery items, nuts, cookies, and snacks on flights under 3 hours.
  • Passengers enjoy a full warm meal on all flights between 3 and 6 hours offer.

Special Dietary Requirements

  • You can pre-order special meals to fit your dietary needs on international and medium-to-long-haul flights.
  • Passengers can make requests for special meals at least 48 hours before their flight departure time.
  • Requests can be made either at the time of booking or by contacting customer service.
  • Passengers can choose from the following special meals:
  • Vegetarian
  • Diabetic
  • Soft Food Diet
  • Kids Meal
  • Kosher
  • Lacto-Ovo Vegetarian
  • Gluten-Free
  • Seafood

Drinks & Alcohol

  • Aeromexico Airlines offers complimentary alcoholic and non-alcoholic beverages.
  • Alcoholic drinks, like beer, wine, and tequila, are available after 11 a.m.
  • Soft drinks, hot teas, coffees, and juices are also free on Aeroméxico flights.

Check-In

  • The airline offers two check-in options:

Online Check-in

  • You can check in up to 24 hours before departure for international flights.
  • Check-in is available up to 48 hours before departure for domestic flights.
  • Passengers can use the Aeromexico check-in webpage to check in online.

Airport Check-in

  • Passengers can check in at the airport from 24 to 48 hours before departure for international flights.
  • For domestic flights, they can check-in at the airport up to two hours before departure.
  • Some international airports have self-service check-in kiosks to make the process faster.

Frequent Flyer Programme

  • Aeromexico Airlines has a loyalty program called Club Premier.

Club Premier

  • Club Premier is a free loyalty program.
  • It allows passengers to earn points when they choose to fly with Aeromexico or a Skyteam alliance airline.
  • You can sign up on the airline's website and start collecting points.

Airline Alliance

  • Aeromexico Airlines works with the SkyTeam Alliance.

Skyteam

  • Aeromexico is a member of the Skyteam and one of the largest airline groups.
  • This partnership allows travelers to access 1,057 destinations worldwide.
  • Passengers can earn miles across the 19 airlines in the program and enjoy amenities like more lounge access.

Delta Airlines

  • Aeromexico runs a special codeshare partnership with Delta Air Lines.
  • The airlines operate over 1,000 weekly flights between the U.S. and Latin America.
  • When passengers fly on either of these airlines, they can get several perks.
  • Sometimes, you might buy a ticket from one airline, but the actual flight will be run by the other.

Contacting Us

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