Committed to nurture a trustworthy relationship with you, we want you to have a clear understanding of how we operate. Read our Cancellation and Refund policy.
All of our airline tickets are non-refundable after 24 hours from the time of booking the reservation.
All of our airline tickets are non-refundable after 24 hours from the time of booking the reservation.
You agree and understand:
- Cancellation-request must be raised at least 6 hours prior to the scheduled departure.
- No refund is processed in the event of any delay in check-in, no show, overbooking, strike, force measures or other causes that are neither under our control, nor that of the flight supplier.
- Flight ticket charges are non-refundable generally, unless any special provision is available with the flight supplier.
- Cancellation requests will only be received via phone call.
- Acknowledgement of the cancellation or refund request by us doesn’t guarantee the approval or processing thereof by the airline.
- We will process any refund or waiver against your request only if the same gets approved and processed by your flight carrier.
- The cancellation/refund approval/refund amount/ refund release is subject to the flight supplier’s terms and conditions.
- We shall not be held liable for any delay in the processing of the cancellation or refund request by the airline.
- The entire cancellation and refund procedure may take 60 to 90 days from the day of initial request raise to the amount disbursement in your account.
- For security reasons and keep your privacy intact, we also require validation of the cancellation or refund request via email. Your coordination and support is a must for the smooth processing of the raised request. Any failure or delay to do so is likely to affect the process, causing delay, abortion or rejection of the request.
- In addition to the charges and penalties of airlines, travelouts will levy a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If the carrier or supplier denies the refund, we will refund you our post-ticketing service fees applicable to your agent assisted refund request, but not our booking fees for the original airlines ticket.