travelouts (travelouts LLC) and its affiliate companies (collectively, hereinafter, “travelouts,” "we," "us," or "our") honor your trust. With an attempt to maintain transparency regarding what information we collect from you to render you Services, and how we collect, use, and disclose the information, we present you this Privacy Policy. By submitting your Personal Information online or over the phone to our employees or affiliates, you agree to abide by the terms and conditions of this Privacy Policy.

What Information We Collect

Personally Identifiable Information (PII) or Personal Information What is PII or Personal Information? “PII or Personal Information" is information that identifies you as an individual or relates to an identifiable person, including, for example:

  • Name and Date of Birth
  • Postal address (es)
  • Telephone number
  • Email address
  • Credit and debit card number and related information
  • Social media account ID
  • Passport number
  • Number assigned by a state or federal transport regulator
  • Any other information you provide to make your trip convenient. For instance, information regarding dietary choice, points of departure and destinations.
  • If you submit any PII or Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

How We May Collect Your Personal Information

We and our service providers may collect Personal Information in a variety of ways, including.

Through the Services: We may collect Personal Information through the Services, such as when you make a booking or register for a promotion.

Offline: We may collect Personal Information from you offline, such as when you contact our customer service desk over phone, email or chat.

From Other Sources: We may gather your Personal Information through sources, such as public databases, joint marketing partners, social media platforms (including from people with whom you are friends or otherwise connected), and other third parties, to the extent permitted by applicable law.

How We May Use Personal Information

We may use Personal Information:

  • (1) To process and accomplish your booking or purchase request, which includes processing your payment, communicate with you regarding your booking or purchase, and provide you with related customer service. We use passport information for the purpose of travel bookings
  • (2) To respond to your inquiries and fulfill your requests, such as to send you newsletters.
  • (3) To send administrative information to you, such as information regarding the Services and changes to our terms, conditions, and policies.
  • (4) To send you marketing communications that we believe may be of interest to you, to the extent permitted by law.
  • (5) To personalize your experience on the Services by presenting products and offers tailored to you.
  • (6) To allow you to participate in sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how we use and disclose your Personal Information. We suggest that you read any such rules carefully, as you will be bound by them if you choose to participate
  • (7) To facilitate social sharing functionality
  • (8) To allow you to send messages to another person through the Services. By using this functionality, you are telling us that you are entitled to provide us with your friend's name and email address.
  • (9) For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving, or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities
  • (10) As we believe to be necessary or appropriate:
    • under applicable law, including laws outside your state or country of residence;
    • to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
    • to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence;
    • to enforce our terms and conditions;
    • to protect our operations, assets, or interests or those of any of our affiliates;
    • to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others;
    • to allow us to pursue available remedies or limit the damages that we may sustain;

How Personal Information May Be Disclosed

In order to process your request and operate as a legally binding entity, we may need to disclose your Personal Information to the following entities.

  • Note: Using our Site or Services, you agree and understand that these entities, except our corporate affiliates worldwide, are not under our control and, hence, we don’t control their privacy practices. We request you to review their privacy policies before transferring your Personal Information to such entities.
  • Our corporate affiliates: We may share your Personal Information with our corporate affiliates worldwide for the purposes described in this Privacy Policy. travelouts holds the accountability for managing the Personal Information thereof.
  • Third party travel-related suppliers: The information may be shared with third-party travel-related suppliers such as airlines so that they may serve you with the products and services that you book or purchase using the Services.
  • Other travel-related companies: To complement our Services, we may disclose your information to airline consolidators or aggregators, other travel agencies providing access to their travel-related inventory via the Services, and travel insurance providers.
  • Our business partners: We may disclose your Personal Information with our business partners supporting us in our marketing endeavor. For instance, affiliate marketers that might have redirected you from their websites or platforms to our website.
  • Our third party service providers: We may disclose your information to our third party service providers offering services, including but not limited to, website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services. We may also share your information with third-party sponsors or operators of surveys, sweepstakes, contests, and similar promotions.

Special Scenarios in Which We May Disclose your Personal Information

In the event of any acquisition, merger, sale, transfer or other disposition of all or any portion of our business, assets or stock, we may share your Personal Information with the new partner(s).

We may disclose your Personal Information with regulators or judiciaries under the following circumstances:

  • under applicable law, including laws outside your state or country of residence;
  • to comply with legal process and to prevent, detect, or suppress abuse, fraud, or criminal activity;
  • to respond to requests from public and government authorities and self-regulatory organizations, including public and government authorities and self-regulatory organizations outside your state or country of residence;
  • to enforce our terms and conditions;
  • to protect our operations, assets, or interests or those of any of our affiliates;
  • to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and
  • to allow us to pursue available remedies or limit the damages that we may sustain.

Non-Personally Identifiable Information (NPII)

Non-Personally Identifiable Information (NPII) is any information that does not directly reveal your specific identity or does not directly relate to an individual. If we are required to treat any part of Non-Personally Identifiable Information (NPII) as PII under applicable law, then we may use it only for the purposes for which we use and disclose Personal Information as detailed in this Privacy Policy

Non-Personally Identifiable Informationmay, for example, be:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags, and other technologies
  • Demographic information and other information provided by you
  • Aggregated information

How We May Collect Non-Personally Identifiable Information

We and our third party service providers may collect NPII in a variety of ways, including:

Through your browser or device: We collect a set of information like Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (such as the App) you are using through your browser or device.

Using cookies: Seeking your permission through your browser, we may store cookies on your computer to learn about your website behavior, navigation pattern, interests and preferences. Such information helps us in optimizing your digital user experience with our website. They also help us in tracking your response against our online advertisements and to understand what site or advertisement brought you to our site. If you don’t want us to collect the information, you may decline our request. A pop-message gets displayed when you visit or spend a few seconds on our website asking for your permission to set cookies on your device. However, you may encounter inconvenience accessing the Services if we are not able to recognize your device. You may also need to sign-in every time when you visit our Site

Using pixel tags and other similar technologies: We use these to read your response against our marketing campaigns.

Google Analytics and Webmaster: We use Google Analytics to know your website navigation pattern, the pages you visit either directly via search engines, through social media or referral means. We use the intelligence to optimize our marketing campaign and improve your digital experience

IP Address: Your Internet Service Provider assigns you with an IP number that gives a unique identity to your device over the World Wide Web. IP address gets automatically recognized by any server hosting a website. The IP address helps us know when you access the Services, the frequency of such a visit and the pages visited per visit. We use the details to know about the reach of our website and its usability.

Physical Location: Based on the satellite, cellular network or Wi-Fi signals of your device, we may read the physical location of your device. We use location information to make our location-based services more suitable to your needs and expectations. We may also use your device-location information to make our geo-targeted advertising more efficient

How We May Use and Disclose NPII

We may use and disclose NPII for any purpose (except where we are required to do otherwise under applicable law), if it doesn't qualify as Personal Information under applicable law. In some instances, we may combine NPII with PII (such as combining your name with your location). If we do, we will treat the combined information as PII as long as it is combined.

Third Party Services

travelouts may contain links to third-party websites or social media channels including Facebook, Twitter, etc. You understand we are in no way endorsing such sites. Such sites have their own privacy practices and we hold no control over them.

Security – How we protect your information

We want you to feel confident about using our website to make travel arrangements. We are committed to protecting the information we collect from you. We seek to use reasonable organizational, technical, and administrative security measures to protect Personal Information within our organization. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting sensitive personal information between your system and ours. We employ firewalls and intrusion detection systems to help prevent unauthorized person from gaining access to your information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the "Contacting Us" section below.

Choices and Access

Your choices regarding our use of your Personal Information

If you don’t want to receive our marketing collaterals including emails and newsletter, you may opt out from our emailing list following the instructions contained in each such communication. You may also reach out to us in accordance with the "Contacting Us" section below.

How you can access, change or suppress your PII

If you would like to review, correct, update, suppress, or delete Personal Information that you have previously provided to us, you may contact us in accordance with the "Contacting Us" section below. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database, or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Your California and Canadian Privacy Rights

If you reside in California or Canada, you may request information regarding the disclosure of your Personal Information to our affiliates and to third parties for the recipients' own direct marketing purposes. To make such a request, please contact us in accordance with the "Contacting Us" section below.

Retention Period

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Use of the Services by Minors

The Services are not directed to individuals under the age of eighteen (18). If you are under the age of 18, we request you not to use the Services.

Cross-Border Transfer

We often engage with service providers located outside the United States with a bid to arrange and manage your trip. Such service providers may need your Personal Information to cater to your request(s). You agree and understand that their data protection policies might be different from what is followed in your country

Sensitive Information

We request you not to disclose any sensitive Personal Information (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) to us.

Updates to This Privacy Policy

travelouts reserves the discrete right to change or update this Privacy Policy without sending any prior notification. Your use of the Services following these changes means that you accept the revised Privacy Policy. The "Last Updated" tab at the top of this page mentions the date when the policy was lastly revised. Any changes will become effective when we post the revised Privacy Policy on the Services.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information.

Address: 4201 Church Road, Suite 11 Mount Laurel, New Jersey 08054

+1-855-738-3314 | support@travelouts.com
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