Canceling a flight can mess up your travel plans and cost you money, but it comes with some ways to handle it. Keep reading to check out the cancellation and refund policies of Aeromexico.

You can cancel and get a refund for an Aeromexico reservation, but only for flexible fares. These fares cost a little extra. Excepting Basic, the fares are available in all fare classes. There are some other situations also, where you might be able to cancel and get a refund. Like, if your flight gets canceled or delayed a lot, and it no longer works for your trip, you might be eligible.

Flight Cancellation Rules Based on the Type of Fare

Basic Fares

• Non-refundable

• Non-changeable

• These cannot be rescheduled if you miss your flight

Classic Fares

• Non-refundable

• They can be changed for a fee

• Cannot be rescheduled if you miss your flight

Flexible Classic Fares

• Refundable (as an electronic voucher or to your original payment method)

• The fares can be changed without a penalty

• Also, can be rescheduled if you miss your flight

AM Plus Fares

• Non-refundable

• AM Plus can be changed for a fee

• These cannot be rescheduled if you miss your flight

Flexible AM Plus Fares

• Refundable (as an electronic voucher or to your original payment method)

• The fares can be changed without a penalty

• These can be rescheduled if you miss your flight

Premier Fares

• Non-refundable

• Premier Fares can be changed for a fee

• They cannot be rescheduled if you miss your flight

Flexible Premier Fares

• Refundable (as an electronic voucher or to your original payment method)

• They can be changed without a penalty

• Also, can be rescheduled if you miss your flight

Premier Light Fares

• Non-refundable

• These can be changed for a fee

• But cannot be rescheduled if you miss your flight

Flexible Premier Light Fares

• Refundable (as an electronic voucher or to your original payment method)

• The fares can be changed without a penalty

• Also, can be rescheduled if you miss your flight

Premier One Fares

• Non-refundable

• These fares can be changed once for free

• But, cannot be rescheduled if you miss your flight

Flexible Premier One Fares

• Refundable (as an electronic voucher or to your original payment method)

• The fares can be changed without a penalty

• Also, can be rescheduled if you miss your flight

• If you are a flexible ticket buyer in any travel class (Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light, and Flexible Premier One), you can cancel your Aeromexico flight without any additional charges.

• After canceling, you can choose to receive your refund either as an electronic voucher or through your original payment mode.

• Also, for U.S. tickets, Aeromexico allows free cancellations within the 24-hour grace period.

Aeromexico's 24-hour Cancellation Policy

• Aeromexico's 24-hour cancellation policy applies to the tickets that were reserved on their U.S. website. The policy is not for the tickets from their website in other countries.

For tickets booked at least seven days before your flight

• Customers can either get a full refund or make changes to their reservation within 24 hours of booking.

• This rule applies to all fare types, including Basic fares. No extra fees.

• So, if you purchase your ticket on Aeromexico's U.S. website and it is at least a week before your flight, you have full 24 hours to change or cancel the reservation with no extra charges for all types of fare.

How to Make Refund Request on Aeromexico

Follow the steps to apply for a refund

• You can ask for a refund through:

• By calling them on the phone.

• By visiting an Aeromexico ticketing office.

• By contacting the travel agency from which you bought your ticket.

• Once you provide all the necessary documents and info to the Customer Refund Services Department your ticket qualifies for a refund.

• If you paid with a credit card, you will get your refund in about two billing cycles.

• If you have paid in cash, you will receive your refund within one month.

Aeromexico Cancelled Flights Policy

• If Aeromexico cancels your flight and the offered alternative flight does not go according to your travel plans, in this case, you have two options:

• Customers can cancel their flights and get a refund without any extra fees.

• Also, they can opt for another available flight that fits their schedule at no extra cost.

Aeromexico Cancellation Process

• Ways to cancel an Aeromexico flight

• Call them (use their website for this).

• Visit an Aeromexico ticket office in your city.

• Contact the travel agency where you bought your ticket.

• Do it online through "My Trips."

Aeromexico's refund policy

• Let's check out how the Aeromexico refund policy works.

• Basic fares cannot be canceled or refunded unless it is within the 24-hour grace period (applies in the U.S. only).

• Flexible fares, like Flexible Classic, Flexible AM Plus, Flexible Premier, Flexible Premier Light, and Flexible Premier One fare can be canceled without any fees. You can get a refund either as an electronic voucher or back to the original payment method you used.

When you request a refund

• For credit/debit card payments, it takes about 7 business days to process.

• For cash and other payment methods, it will take around 20 business days.

• But it might take 1-2 billing cycles for the credit to show up on your card statement, depending on your bank.

How to Get Assistance about refunds

• You can call customer service.

• Also, can visit an Aeromexico ticket office.

• Get in touch with the travel agent who sold you the ticket.

• For electronic ticket refunds in Mexico City, you can either call at 5133-4000, or within Mexico at 1-800-021 4000.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information. Call us for Exclusive Fares