However, in case our customers find a flight at a lower price for the same date and time of travel
and for an identical itinerary, we promise to pay off the difference to the customer.
When to Claim a Refund?
- Customer must find a lower-priced flight online on another flight booking portal within 3 hours of booking with Travelouts.com for an itinerary that is absolutely identical. A customer bears only single chance to obtain refund against the Best Price Guarantee Policy for an itinerary. Also, a customer cannot claim more than once for the same itinerary even if a cheaper rate is available on multiple sites at any point in time.
How to Claim a Refund?
- Contact us on our round-the-clock customer service number to claim against the Best Price Guarantee Policy. At the time you contact us for the claim against the Best Price Guarantee Policy, the lower priced flight deal on the other website stated by you must hold validity. For successful refund requests, the amount of difference in the pricewill be refunded at the earliest by Travelouts.com.
What all is required to Claim a Refund?
- In order to process a refund request, it is essential that the customer sends us the required documentation via mail to claim refund against low fare promise. It must include date and time of travel, destination name, name of the airline, class of service, fare and other details.
