Turkish Airlines Cancellation Policy

A few words about Turkish Airlines Cancellation Policy

  • You must have smart a backup plan as sometimes, things can go wrong unexpectedly. In case you need to cancel your flight booking with Turkish Airlines, it is essential to understand their cancellation rules.
  • Usually, if you have purchased a non-refundable ticket to cancel, Turkish Airlines will ask you to pay a cancellation fee. But there are a few situations where customers might get a full refund for their cancellation.

Does Turkish Airlines Give Full Refunds? 

  • Yes, Turkish Airlines provides full refunds in the following situations:
  • If your flight gets canceled, and the alternative flight they offer doesn't work for you.
  • If your flight is rescheduled and that causes you to miss your connecting flight.
  • If your flight is delayed by more than 5 hours.
  • If you have a ticket that can be refunded.
  • If there is a tragic event like the death of a co-passenger or close relative.
  • If you were denied boarding.
  • During emergencies, such as a COVID-19 situation.

Turkish Airlines Cancellation Policy for 24-Hour Cancellations

  • Let's check how "Turkish Airlines 24-Hour Cancellation Policy" works.
  • If you book a flight to/from the United States, you have a 24-hour window that holds your reservation without any payment. You can do this by booking through Turkish Airlines' official website, a U.S. reservation center, or a ticket counter. This must be done at least 7 days before your flight.
  • If you go ahead and pay for your ticket, the refund process will follow the fare rules for your specific ticket. This applies to all passengers whether they use the "hold" option or not.
  • If you don't make the payment within 24 hours, your booking will be invalid, but they will not charge for it.

Turkish Airlines Cancelled Flights Policy

  • The following points will help you if your Turkish Airlines flight gets canceled.
  • Passengers have the right to take the next available flight or transportation provided by Turkish Airlines. If the wait between the cancellation and their new flight is longer than 8 hours, they will give you free accommodation and transportation between the airport and their stay.
  • If the next available flight does not match your travel plans, you can cancel your booking and request for a full refund.
  • If you have paid for your ticket with cash, a bank check, bank transfer, payment order, travel voucher, award ticket, Miles, or similar methods, you will get your refund within seven days.
  • If continuing your journey does not serve any purpose, Turkish Airlines will provide a free return flight to your starting point as soon as possible.

Turkish Airlines Flight Compensation for Delayed Flights 

  • Here is the compensation for flight delays based on the route and distance:
  • Domestic Flights:
  • Less than 2 hours delay: EUR 50
  • More than 2 hours delay: EUR 100
  • International Flights up to 1500km:
  • Less than 2 hours delay: EUR 125
  • More than 2 hours delay: EUR 250
  • International Flights between 1500–3500km:
  • Less than 3 hours delay: EUR 200
  • More than 3 hours delay: EUR 400
  • International Flights exceeding 3500km:
  • More than 4 hours delay: EUR 300
  • More than 4 hours delay: EUR 600

Cancellation Charges for Domestic Flights

  • Turkish Airlines ticket cancellation charges for domestic flights depend on the type of class and the cancellation time.
  • Business Flexible:
  • If you cancel within 1-12 hours: Deduction of TRY 300
  • If you cancel after 12 hours: No deduction
  • Eco Fly:
  • Cancellation within 1-12 hours: Not permitted
  • Cancellation after 12 hours: TL 200 deduction (No refunds for Q/T/L/V/P/W/U classes)
  • Extra Fly:
  • Cancellation within 1-12 hours: TRY 200 deduction (No refunds for V/P/W/U classes)
  • Cancellation after 12 hours: TRY 150 deduction
  • Prime Fly:
  • Cancellation within 1-12 hours: TRY 150 deduction
  • Cancellation after 12 hours: No deduction

Cancellation Charges for International Flights

  • Turkish Airlines ticket cancellation charges for international flights depend on the type of class and the cancellation time.
  • Economy Class – Eco Fly:
  • Cancellation is not allowed, but taxes are refundable.
  • Economy Class – Extra Fly:
  • You cannot cancel the ticket but can be changed for USD 70/EUR 60
  • Prime Fly:
  • Cancellation costs USD 140/EUR 120.
  • Economy Class Exceptional – Eco Fly:
  • Cancellation and refund are not allowed, but taxes are refundable.
  • Economy Class Exceptional – Extra Fly:
  • Neither cancellation nor refund is allowed. Only taxes are refunded. 
  • Economy Class Exceptional – Prime Fly:
  • Cancellation is possible with a fee.
  • Business Class – Business Fly:
  • No cancellation, but you can change it for USD 70/EUR 60.
  • Business Class – Business Prime:
  • No deduction for cancellation.
  • Business Class Exceptional – Business Fly:
  • You can change it but cannot cancel.

Cancellation Charges for International Non-Branded Flights

  • Turkish Airlines ticket cancellation charges on international non-branded flights works like this:
  • Economy Promotion:
  • You cannot cancel, but you get a refund for taxes.
  • Economy Semi-Flexible (Economy Limited):
  • If you cancel before the flight, there are fixed deductions.
  • If the cancellation is after the flight, you get a refund, but the refund will be the total flight cost minus the flight cost.
  • Economy Flexible/Flex:
  • If you cancel before the flight, there are specified deductions.
  • And after the flight, you get a refund (the total flight cost minus the flight cost).
  • Business Promotion:
  • You cannot cancel, but you get a refund for taxes.
  • Business Semi-Flexible (Business Limited):
  • If you cancel before the flight, there are specified deductions.
  • And after the flight, you get a refund- the total flight cost minus the flight cost.
  • Business Flexible:
  • If you cancel before the flight, there are specified deductions.
  • After the flight, you get a refund, but it is the total flight cost minus the flight cost.

Turkish Airlines Refund Policy

  • If you paid with a credit card, your refund will go back to your credit card within seven business days after you request it.
  • If you paid with a check or cash, you will get your refund within 20 business days after requesting it. For this, you need to call Turkish Airlines for a refund.
  • Make sure you provide all the necessary details like your name, address, ticket number, travel dates, departure and arrival places, and your credit card number while applying for a refund.
  • Your refund will also cover any optional services you could not use because of an oversell situation or a flight cancellation.
  • Note: If you are traveling to/from the U.S., Turkish Airlines permits you to hold your reservation for 24 hours without paying. But your flight must be at least seven days away.

Turkish Airlines Award Ticket Cancellation 

  • Check out the deal with canceling Turkish Airlines award tickets:
  • You can cancel an award ticket over the phone, and your Miles will go back to your account right away.
  • There is a cancellation fee: TRY 50 for domestic flights and USD 25 for international flights, charged for each cancellation.
  • Some important things to keep in mind:
  • If an award ticket, companion ticket, or upgrade award has no legs, you can get a refund but have to pay a small fee.
  • The Miles that you get back comes with the same expiration date as before.
  • Airport taxes follow the same refund process.
  • Here are the cancellation fees:
  • TRY 50 for domestic flights
  • USD 25 for international flights
  • The "No-Show" fee for award tickets are:
  • TRY 100 for domestic flights
  • USD 50 for international flights (charged per cancellation).

How to Cancel Your Turkish Airlines Flight  

  • Canceling your Turkish Airlines flight is easy. There are different ways to cancel.
  • You can cancel in several ways:
  • By phone
  • Online or through the mobile app
  • At a self-service kiosk
  • At a ticket office
  • Through the travel agent, you bought the ticket from
  • Follow these steps for online cancellation
  • Open TurkishAirlines.com
  • Click on "Check-In / Manage Booking" at the top
  • Enter your 13-digit ticket number or 6-character reservation code (PNR) and your last name
  • Click the arrow ('>') to move forward
  • Choose the flight you want to cancel
  • Click "Cancel Booking"
  • Confirm the cancellation
  • Customers can also use the mobile app to cancel their Turkish Airlines booking.
  • Other Ways to Cancel Your Turkish Airlines Ticket
Customers can also cancel their Turkish Airlines flight by calling the Turkish Airlines office in their city or country.

How to Apply for a Refund on Turkish Airlines

  • If you want a refund from Turkish Airlines, you can request it in a few ways:
  • By phone
  • Online
  • Through their mobile app
  • At a self-service kiosk
  • At a ticket office
  • Before you request a refund, make sure you have canceled your ticket. If you meet the requirements, they will automatically refund the amount to the debit or credit card you used to buy the ticket. You can use the steps explained in "How to Cancel Your Turkish Airlines Flight" to cancel your ticket online.

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