• Tap Portugal is the National airline of Portugal and one of the most popular among travelers. If you are planning to book a flight ticket with TAP Portugal or simply want to be prepared for any future changes to your travel plans, understanding the cancellation policy of TAP Portugal Airlines is crucial to avoid any unexpected fees or hassles.
• Keep reading to take a close look at TAP Portugal's cancellation and refund policy. Here, you will understand the refund policy, the cancellation fees, and important tips on how to navigate the cancellation process smoothly.
• TAP Portugal Flight Cancellation Policy for Different Fare Types:
• For North Africa and Europe:
• You can cancel your TAP Portugal ticket and get a refund for Economy Plus and Top Executive fares.
• However, you cannot cancel or get a refund for the Economy Discount, Economy Classic, and Executive fares.
• For Intercontinental Routes:
• You can cancel a ticket with Tap Air Portugal and get a refund for Economy Plus and Top Executive fares.
• For Economy Classic and Executive fares, you can cancel them by paying a certain fee to get a refund.
• Unfortunately, you cannot cancel the flight or receive a full refund for the Economy Discount and Economy Basic fares.

TAP Portugal 24-Hour Cancellation Policy

• As per Portugal 24 hour cancellation policy, you can cancel your TAP Portugal flight within 24 hours of reservation either offline or online. The cancellation is not free and you have to pay a fee (EUR 30 for continental and EUR 45 for intercontinental Portugal flights).  This 24-hour cancellation policy includes all types of fares, even non-refundable ones. You will get a refund in the form of a voucher after the mentioned fee deduction.

• Refund Fee Exceptions: There is no refund fee applies if you cancel online within 24 hours of booking the flight.

• Voucher Rules: Vouchers are non-refundable and must be used within 1 year from when passengers get the ticket.

• Cancellation after Departure: If you cancel a plane ticket with Tap Air within 24 hours of booking but after your flight has departed, it is treated as a no-show, following the ticket rules.

• If You Lose Your TAP Portugal Ticket

• According to TAP Portugal cancellation fee and refund policy, if you lose all or part of your ticket and can prove it, plus pay a fee to TAP, you may get a refund.

• Your lost ticket must not have been used, refunded, or replaced previously, except if it was TAP's fault.

• You will have to repay the refund amount if there is any fraud unless TAP was at fault for the fraud or the ticket's misuse.

• TAP's Responsibility: If TAP or its agent loses your ticket, you won't be held responsible for the loss.

TAP Air Portugal Refund Policy

• Key points to guide you through the cancellation and TAP refund policy

• As per TAP Portugal refund policy, if someone else paid for your ticket and there are refund restrictions, the refund will go to the person who paid or someone they designate.

• You must surrender your ticket and unused coupons unless you have lost your ticket to be entitled to a full refund of the ticket.

• Only the airline or its authorized agent who issued your ticket can process voluntary refunds.

• Usually, you get refunds in the same currency you used to buy your ticket. For different currencies, the refund depends on the exchange rate at the refund request date.

• Unused non-refundable tickets get a refund of only the taxes, fees, and charges you paid.

• Refunds depend on the rules of your flight ticket and where you got your ticket.

• Online refunds have no fee. But through contact centers and sales offices, you have to pay a fee of EUR 30 (USD 40/CAD 50) per ticket.

• If TAP causes your flight cancellation, you get a voucher with a 10% bonus or a refund to your original payment method without a bonus.

• If you request a refund within 24 hours of booking, you have to pay a refund fee (EUR 30 for continental flights and EUR 45 for intercontinental flights). Refunds are typically in non-refundable voucher form. You must use them within a year.

• If you request a refund after your flight departure, it is treated as a no-show and follows your ticket's fare rules.

• Tickets issued over 48 hours ago can be refunded online. For tickets that are issued within 48 hours, you must contact client support or your travel agency.

• You can request a refund even if you have used some part of your ticket.

• If you want cash instead of a voucher, contact customer service.

• Call client support to check if your voucher's validity can be extended.

• You can monitor your refund status online. Let the process be completed, it will appear in your bank or credit card statement.

• If your booking has multiple passengers, each passenger must request refunds individually.

• Contact client support for help if you have not received miles for your award ticket.

• Involuntary Refunds: If TAP Portugal Airlines does not take you to your destination, causes you to miss a connecting flight with a confirmed booking, and refuses to transport you due to a ban,

• You are eligible for a refund of full fare + taxes, fees, and charges if you did not use any part of your ticket.

• The fare you paid - the part you used (considering taxes, fees, and charges) if you used some of the tickets.

• Voluntary Refunds: If you cancel a TAP Portugal flight (except in special cases mentioned above), the refund is:

• Full fare you paid (incl. taxes, fees, and charges) - cancellation fee and service charges (if any) if you did not use any part.

• The fare you paid minus the used part minus cancellation charges and service charges (if any) + taxes, fees, and charges as required by law if you used some of the tickets.

• TAP may say no to your refund of the ticket fare if:

• Your ticket has expired.

• You cannot prove you are allowed to stay at your destination/stopover or leave on another carrier.

• The Refund process may take:

• Up to 7 business days for credit card purchases.

• Up to 20 business days for cash or bank check purchases.

Receive a refund from TAP Air Portugal

• You can request a refund from TAP Portugal using different methods:

• Online through the Refunds page

• Over the phone.

• At TAP's sales outlets.

• At the airport counter.

• By reaching out to the travel agent who issued your ticket.

• Online refunds are available if you bought your ticket directly from TAP.

• If you have booked through a travel agency, contact them directly for a refund.

• You can reach out to TAP's support team for assistance if your travel agent cannot assist with your refund.

Make a Refund request on TAP Air Portugal

• Online (For Direct TAP Bookings): If you bought your ticket directly from TAP, you can request a refund online. Use the "Manage Booking" option, then choose "Request/Consult Refund."

• By Phone: You can also request a refund by calling TAP.

• TAP's Sales Office: Visit one of TAP's sales offices in person to request a refund.

• At the Airport: If you are at the airport, you can visit the airport counter to ask for a refund.

• Through Your Travel Agent: If a travel agent issued your ticket, contact them directly to request a refund.

Cancel a Flight on TAP Portugal

• Online (For Direct TAP Bookings): If you bought your ticket directly from TAP, you can cancel your flight online using the Refunds page or via FlyTAP.com under "Booking and managing" and "My bookings."

• By Phone: You can cancel your flight by calling TAP.

• TAP's Retail Offices: You can also go to one of TAP's retail offices in person to cancel your flight.

• At the Airport: If you are at the airport, visit the ticket counter to cancel your flight.

• Through Your Travel Agent: Contact the travel agents directly to cancel your flight if a travel agent issues your ticket.

TAP Portugal Cancellation Fee

• The cancellation fee with TAP Air is determined by your ticket's fare rules and your route. Let's check the fee for Europe and North Africa flights before the flight departs:

• Economy Discount and Classic: Not allowed

• Economy Plus and Executive: 0 fee

• Economy Plus and Top Executive: Not allowed

• In short, some fare classes allow cancellation for free, while others do not allow cancellations. The exact fee depends on your specific ticket type and route.

• For intercontinental flights before departure, you need to pay the cancellation fees, depending on your fare class:

• Economy Discount and Basic: Not allowed

• Economy Classic and Executive: Starts from €115 (about USD 125 or CAD 160) for one-way, and double for round-trip tickets.

• Economy Plus, and Top Executive: No cancellation fee; it's free.

• Same as above, some fare classes do not allow cancellations, while others have fees starting at €115 for one-way tickets, which doubles for round-trip tickets in the Economy Classic class and Executive. However, there are no cancellation fees for Economy Plus and Top Executive fare classes.

• Important Note:

• If you decide to cancel a non-refundable ticket, You will not get the entire amount you paid for the fare as a refund. You will receive a refund only for the taxes and any applicable surcharges.

Tap Airline Canceled by TAP

• If TAP Portugal cancels your reservation, you get the following options:

• Accept a re-routed TAP Air Portugal flight at no extra cost.

• If TAP Air Portugal cancels your flight, you can choose to fly to your destination later, on the same route and in the same class, if seats are available.

• You can ask for a voucher with a 10% bonus and use it for future travel.

• Request a full refund to your original payment method within 7 days.

• You will get a refund for the unused part of your ticket, or both used and unused parts if continuing the journey does not make sense. In this case, you might get a free return ticket to your starting point when available.

Delays within TAP's Control

• If your plane is delayed by more than five hours due to TAP's fault, you can:

• Take a re-routed TAP Portugal flight at no extra cost.

• Travel later under similar conditions at no extra cost.

• Claim a refund.

• Additional Benefits:

• In case of cancellation or delay, you may get complimentary hotel accommodation and transportation if you need an overnight stay. You could also receive compensation ranging from €250 to €600 in certain cases.

TAP Air Cancelled Flight Compensation

• If your TAP Air flight is canceled or delayed by over five hours and you checked in on time, you have these options:

• You can get a cash refund for the part of the trip you have not taken if further travel does not make sense. Also, you may get a free return flight to your original departure point.

• You can take the next available flight to your destination with similar conditions.

• If it is more convenient and seats are available, you can choose to travel later to your destination.

• You also get some further services, like:

• Meals and Refreshments: Depending on the waiting time.

• Communication: Two phone calls, emails, fax messages, or telex messages.

• Hotel Accommodation: If your flight is rescheduled for the next day, including transportation to and from the airport.

• Compensation: Under Regulation (EC) No. 261/2004, you can get:

• If your flight is up to 1,500km, you may get €250 as compensation.

• For intra-community flights over 1,500km and other flights between 1,500km and 3,500km, you may receive €400.

• If your flight doesn't fit into the above categories, you could be eligible for €600 in compensation.

• Note:

• Passengers will not get compensation if:

• The flight was canceled due to circumstances beyond the airline's control.

• They were informed of the cancellation:

• At least 14 days before their flight.

• Between 14 and 7 days before the flight. And they were offered a rerouted flight with certain conditions.

• Within 7 days before the departure. Also, they were offered a rerouted flight with different conditions.

• 50% Reduction in Cancellation Compensation:

• If your substitute flight's arrival time is not significantly different from the original flight, your compensation may be reduced by 50%. Check the following time limits:

• If your substitute flight arrives within 2 hours of your original flight, and your original flight was up to 1,500km long, there's no compensation.

• For intra-community flights over 1,500km and other flights between 1,500km and 3,500km, the replacement flight can arrive within 3 hours without compensation.

• For flights not in these categories, the replacement flight can arrive within 4 hours without compensation.

Boarding Denial Compensation 

• If you miss your flight due to TAP Portugal's fault:

• You can get compensation in cash, bank transfers, checks, or travel vouchers. It could be €250, €400, or €600.

• You are also allowed two free phone calls or other messages.

• Compensation Reduction:

• Your compensation may be halved if your substitute flight arrives:

• Within 2 hours of the original flight's schedule for flights up to 1,500km.

• Within 3 hours for intra-community flights over 1,500km and other flights between 1,500km and 3,500km.

• Within 4 hours for flights not fitting these categories.

Boarding Denial Compensation in the United States

• If you are denied boarding in the United States:

• If your substitute flight arrives within an hour of your original flight, you do not get cash compensation or vouchers.

• If the difference is between 1 and 4 hours, you get compensation equal to twice your one-way fare, up to a maximum of $775 in cash. You can also choose to receive twice your one-way fare plus an extra $75 in vouchers.

• If your substitute flight arrives more than 4 hours later, you get compensation equal to four times your one-way fare, up to a maximum of $1,550 in cash. Also, you can choose to receive four times your one-way fare plus an extra $75 in vouchers.

Boarding Denial Compensation in Canada

• If you are denied boarding in Canada, you can get compensation either in cash or vouchers, depending on the delay:

• If your substitute flight arrives up to 6 hours later, you can receive up to CAD 900 in cash or CAD 1,575 in vouchers.

• If the delay is between 6 and 9 hours, you can get up to CAD 1,800 in cash or CAD 3,150 in vouchers.

• For delays of more than 9 hours, you can receive up to CAD 2,400 in cash or CAD 4,200 in vouchers.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information. Call us for Exclusive Fares