Philippine Airlines Check-in and Name Change Policies: The Complete Guide

• Heading out on a Philippine Airlines flight? This detailed 2000+ word guide covers everything you need to know about check-in rules, name change policies, fees, and provides answers to common questions from travelers.

About Philippine Airlines

• Let's start with some background on Philippine Airlines (PAL).
• Philippine Airlines is the flag carrier of the Philippines and Asia's oldest airline still operating under its current name. Founded in 1941, it flies to over 60 domestic and international destinations across Asia, Oceania, North America and the Middle East.
• PAL operates a fleet of Airbus and Boeing aircraft. They are partners with seven other airlines through codeshare agreements.
• The airline is known for its warmth of service, signature Filipino hospitality, and comfortable cabin amenities. Understanding PAL's check-in and name change policies will ensure a smooth start to your trip.

Checking In for Your Philippine Airlines Flight

• Checking in is required for all PAL passengers to obtain boarding passes and checked baggage tags. The airline offers several convenient options:

• Online Check-In

• PAL encourages all passengers to use their online and mobile check-in which opens 24 hours prior to scheduled departures. Benefits include:

• Access and print your boarding passes.

• View seat options and upgrade availability.

• Add checked bags up to your allowance.

• Avoid check-in queues at the airport.

• To check-in online, visit official website and enter your reservation details. Confirm/update your personal information, agree to terms, and access your boarding pass.

• Airport Kiosk Check-In

• If unable to check-in online, PAL has self-service kiosks located in the lobbies of all airports served. Kiosks are available 24 hours prior to flight times.

• Follow the touchscreen prompts to check-in and print your boarding passes. Kiosks also allow seat changes and baggage check-in.

• Ticket Counter Check-In

• Prefer personalized service? Check-in at PAL airport counters with your passport/ID and confirmation code ready. Agents will verify your documents, print boarding passes, check baggage, and accommodate special requests.

• Recommended Check-In Cutoff Times

• To ensure a smooth process, PAL advises completing web or kiosk check-in at least 60 minutes prior to departure for domestic flights, and 2 hours pre-flight for international routes.

• Arrive at the boarding gate at least 45 minutes before your flight's departure time. Cutoff times may vary by airport so confirm your specific deadlines.

• Checking In Late or at the Gate

• PAL recommends allowing ample time to check-in by the advised deadlines. If you miss these cutoffs, gate agents may still check you in if space allows. However, late check-ins could result in seat changes, denied upgrades, or denied boarding in some instances.

• Aim to follow the minimum check-in times whenever possible.

Changing Passenger Names on PAL Reservations

• Sometimes the original passenger booked on a flight needs to be changed prior to travel. Here are PAL's name change rules and fees:

• When Name Changes Are Allowed

• Name changes can be made up to 4 hours prior to your originally scheduled flight departure.

• Within 4 hours, name changes are not permitted.

• Applicable Fees

• A name change processing fee of ₱2200 PHP (approx $40 USD) applies per passenger.

• This covers reissuing the ticket in the new traveler's name.

• Other Name Change Rules

• Both passengers must have a Mabuhay Miles frequent flyer membership.

• New passenger's name must match the ID used for travel.

• Name changes not allowed after online or airport check-in is completed.

• How to Request a Name Change

• To change the passenger name on your PAL booking:

• Login to your reservation on philippineairlines.com or their app.

• Select the "Replace Passenger" option.

• Enter the new traveler's complete name, gender, date of birth, and Mabuhay Miles number (if available).

• Pay the ₱2200 PHP processing fee.

• Your ticket will be electronically reissued with the revised name.

• Name changes must be made directly via PAL for reservations booked on their website. Tickets purchased via agencies need name changes handled with that agency.

Why PAL's Policies Matter

• While checking in and name changes may seem mundane, there are important reasons for following PAL's guidelines:

• Avoid Denied Boarding - Checking in by the minimum times reduces this risk if the flight is full.

• Get Your Preferred Seat - Web and kiosk check-in allow you to select seats before airport check-in.

• Reduce Stress - Completing check-in and any name changes in advance alleviates anxiety.

• Prevent Added Fees - Name changes within 4 hours of departure can incur ticket cancellation/rebooking fees.

• Enjoy Your Flight - Arriving prepared and checking in on time lets you start your trip smoothly.

Frequently Asked Questions

• Here are answers to common questions travelers have about PAL's check-in and name change policies:

• 1. How early can I check in online for a flight?

•     You can complete online check-in starting 24 hours prior to your scheduled departure time.

• 2. What identification do I need when checking in?

•     You'll need to present a valid passport, government ID card, or driver's license containing your photo and matching the name on your booking.

• 3. Can I select a seat when I check in?

•     Yes, seat selection is available during web and kiosk check-in if seats are still open. Upgrades can also be purchased.

• 4. What if I need to change the passenger name after check-in?

•     Name changes are not allowed after you have checked in for the flight, whether online, at a kiosk, or with an agent.

• 5. How far in advance can I make a name change?

•     PAL allows name changes up until 4 hours prior to the originally scheduled flight departure time.

• 6. What if my name is misspelled on my booking?

•     Minor spelling corrections can be fixed at no charge by PAL reservations with travel documentation showing the proper spelling.

• 7. What happens if I miss the check-in deadline?

•     You should still proceed to the airport as soon as possible. PAL will try to accommodate late check-ins based on availability. However, they do not guarantee boarding if you miss the recommended times.

• 8. Can I check in if my ticket was booked via a 3rd party?

•     Yes, PAL's check-in policies apply. However, name changes must be handled directly with the booking provider used.

• 9. Does PAL charge for seat assignments?

•     Yes, preferred seat upgrades start at ₱300 PHP for economy seats. Business class upgrades range from ₱1000-4000 PHP depending on route.

• 10. What documents do children under 18 need?

•     Minors under 18 need valid ID along with any required documentation from parents/guardians authorizing travel without them.

In Summary

• We've covered everything you need to know about completing check-in and changing passenger names when flying Philippine Airlines. By understanding their timelines, fees, and policies you can avoid issues and start your trip off smoothly. Check-in online when possible, arrive early, and request name changes in advance. Following PAL's guidelines ensures a stress-free journey!

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