• Philippine Airlines’ Flight Cancellation Policy depends on the type of ticket you purchase.
• If you have a Flex fare (Economy Flex or Business Flex), you can get a full refund.
• If customers have Economy Saver, Premium Economy, or Business Value fares and do not use their tickets at all, they can get a certain money back.
• The above rule does not cover Economy Supersaver or Economy Saver fares.
• If you have already used part of your ticket, you will not get a refund. This policy applies to Economy Supersaver, Economy Saver, Premium Economy, and Business Value fares.

Cancellation and Refund Policy for Various Ticket Types

• Philippine Airlines ticket cancellation and refund policy depends on different types of tickets.

• Fully-Refundable Fares: Passengers can cancel their flight and receive a full refund for Economy Flex and Business Flex tickets.

• A cancellation fee will be charged to cancel partially refundable Fares if these are unused at all. These fares include Economy Saver, Premium Economy, and Business Value.

• Non-Refundable Fares: As per Philippine Airlines refund policy, if you have used even a part of these tickets, you cannot apply for a refund amount. These tickets are Economy Supersaver, Economy Saver (if partially used), Premium Economy (if partially used), and Business Value (if partially used).

Philippine Airlines 24-Hour Cancellation Policy

• You can cancel your Philippine Airlines flight ticket within 24 hours of Philippine Airlines booking. This Philippine Airlines 24 hour cancellation policy works for the flights from or to the U.S. at least seven days before departure. In this case, you will be eligible for a full refund.

• This 24-hour cancellation policy allows passengers to cancel all types of flight tickets to or from the United States.

• If passengers are unable to cancel the flight within 24 hours, this policy will not apply to their booking cancellation. They might have to pay certain cancellation charges.

Canceled Philippine Airlines Flights Policy

• If Philippine Airlines cancels your flight, you have two choices:

• You can either say no to the new flight they offer and claim a refund.

• Or, you can choose to take another available flight as Philippine Airlines offers you an alternative flight.

Philippine Airlines Ticket Cancellation Fee

• To cancel the ticket with Philippine Airlines, the cancellation fee depends on your destination and the type of fare whether it is completely unused or partially used.

• For flights from the USA to the Philippines

• If your ticket is unused, there is no fee.

• If it is partially used, the fee is USD 250.

• For flights from Canada to the Philippines

• If your ticket is unused, there's no fee.

• If it's partially used, the fee is CAD 250.

• For flights from London to the Philippines

• If your ticket is unused, there's no fee.

• If it's partially used, the fee is GBP 200.

• For flights from Australia to the Philippines

• If your ticket is unused, there's no fee.

• If it is partially used, the fee is AUD 190.

• For flights from Auckland to the Philippines

• If your ticket is unused, there's no fee.

• If it is partially used, the fee is NZD 210.

• Note: You can refer to their website for details for other routes not mentioned.

Cancel My Booking on Philippine Airlines

• You can cancel a Philippine Airlines flight ticket on Philippine Airlines and get a refund, depending on how you paid while booking:

• If you paid by cash:

• Call their 24/7 hotline or visit a nearby PAL Ticket Office to cancel your ticket and process your refund if you paid cash at a PAL Ticket Office.

• You can cancel your ticket and request a refund by calling the PAL Ticket Office or a Reservations Hotline number if you paid cash at a Payment Center.

Important to Note

• Ways to get a refund if you paid for your Philippine Airlines ticket using different methods:

• If payment is by debit or credit card (Visa, American Express, JCB, or MasterCard):

• You can cancel your ticket and request a refund in these ways:

• Online - Use the myPAL Request Hub form.

• By phone - Call the Reservations Hotline number.

• The refund will go back to your card after deducting the cancellation fee.

• If you used PayPal, Alipay, WeChat, or GCash for payment, you can cancel your ticket and get a refund like this:

• You can cancel your ticket and get a refund through these methods:

• Online - Use the myPAL Request Hub form.

• By phone - Call the Reservations Hotline number.

• For other payment options like 2C2P (Thailand, Malaysia, Indonesia, or Singapore):

• You can cancel your ticket and request a refund using the same methods:

• Online, through myPAL Request Hub.

• By calling a Reservations Hotline number.

• A PAL representative might contact you for additional information, like your bank account number.

• Note:

• After canceling, the refund goes to the account you used for payment.

• It might take up to five billing cycles for the refund to show up in your account, depending on how quickly your bank processes it.

Voluntary Cancellations on Philippine Airlines

• If you decide to cancel your flight for personal reasons, and there is no travel ban affecting your flight, it is called a voluntary cancellation. 

• For Fully Refundable Fares (Economy Flex and Business Flex):

• If your flight is not canceled or affected by a travel ban, you can cancel it and get a full refund.

• For Partially Refundable Fares (Economy Saver, Premium Economy, and Business Value):

• If your ticket is completely unused, you can cancel it by paying a cancellation fee. You will get the remaining amount refunded.

• You will not get any refund, not even a partial one if you have already used any part of these tickets.

• For Non-Refundable Fares (Supersaver):

• Voluntary cancellation does not cover Supersaver fares.

Philippine Flight Cancellation Rules 

• You must cancel your flight within the given time limits. If you do not, it will be treated as a no-show, and you have to pay some fixed charges.

• To cancel your booking, you can use the following ways:

• By calling or visiting a local PAL office.

• At a PAL Ticket Office.

• By emailing onlinebooking_refunds@philippineairlines.com.

• If you bought your ticket through a travel agency, contact them directly for changes or cancellations.

• Refunds process for credit card purchases can take up to seven business days

• It takes around 20 business days for cash or check purchases.

Cancel My Booking on Philippine Airlines

• You can cancel a flight and ask for a refund using three methods if you bought your ticket online from PAL's website, mobile app, Reservations Hotline, or Ticket Office:

• Online using myPAL Request Hub.

• By calling PAL's Reservations Hotline.

• At a PAL Ticket Office.

• But if you booked your ticket through a third party like an online agent, travel agent, or another airline, you need to reach out to them directly for any changes or cancellations of Philippine Airlines reservation.

Cancel Philippine Airlines Flight Online and Request a Refund

• If you booked your flight directly from the airline, use Philippine Airlines online option to cancel it.

• Go to my Request Hub, the Philippine Airlines website.

• Enter the needed information, like:

• Passenger name (last, first, and middle name as on the booking).

• Ticket number.

• Email address.

• Contact number.

• Citizenship (choose from the dropdown menu).

• Departure airport.

• Date of birth.

• Indicate if you are an Overseas Filipino Worker (OFW).

• Choose one of these options:

• "Rebook" to change your flight.

• "Travel Voucher" to turn your ticket value into a travel voucher.

• "Refund" to request a refund.

• Follow the on-screen instructions to:

• Rebook your flight.

• Get your travel voucher.

• Request a refund.

• Enter your:

• Address at Residence.

• Address at Destination.

• Fill out the remaining 18 pages of the form.

• Submit your request.

• After completing this online process, you may get a confirmation email within 5-7 business days or even sooner. If you need to make additional payments, you will also get payment instructions.

Philippine Airlines Cancelled Flight Compensation

• For Canceled Philippine Airlines flights from a European Union airport:

• You can get a refund for your ticket and a return flight to your starting airport if you have a connecting flight. You can choose between cash or a travel voucher for the refund.

• Also, you can ask for a free re-routing to your destination city, either at the soonest available time or later, depending on your preference without paying any extra cost.

• Return to your original starting point for free.

• You are also entitled to receive help at the airport, including food, drinks, accommodation (if your new flight is the next day), transportation between the airport and the hotel, and two phone calls/emails/faxes.

• Compensation for Flight Cancellation:

• You can also get compensation if PAL tells you about the cancellation less than 14 days before your scheduled departure.

• You will not get any compensation if the cancellation happens because of unavoidable extraordinary circumstances like bad weather, security issues, political decisions, or air traffic management decisions.

• Amount of Compensation:

• The compensation amount depends on the flight distance:

• EUR 250 for flights up to 1,500 km.

• EUR 400 for flights over 1,500 km within the EU.

• EUR 400 for flights between 1,500 and 3,500 km for all other flights.

• EUR 600 for flights over 3,500 km.

• Exceptions

• You will not receive compensation if:

• If the airline informs you about the cancellation at least 14 days before your flight.

• If they notify you about the cancellation between 7 and 14 days before your flight and offer an alternative flight that:

• If the flight leaves no more than 2 hours before your original flight's time.

• If it arrives at your destination within 4 hours after your original flight's scheduled arrival time.

• If you get information of the cancellation less than 7 days before your flight, but they provide you with an alternative flight that:

• If the offered flight departs within an hour before your original flight's time.

• If it arrives at your final destination within two hours after your original flight's scheduled arrival time.

• Reduction in Compensation

• If Philippine Airlines gives you a different flight that gets you to your destination 2 to 4 hours later, your compensation will be cut by 50%.

Philippine Airlines Delayed Flight Compensation 

• If your Philippine Airlines flight from a European Union airport is delayed by 3 hours or more, and it is not due to exceptional circumstances, you can get compensation ranging from EUR 250 to EUR 600, depending on the distance.

• If it is less than 1,500 km, you get EUR 250.

• If it is more than 1,500 km within the EU or between 1,500 and 3,500 km for other flights, you receive EUR 400.

• If it is more than 3,500 km, you're entitled to EUR 600.

• Note: You will not get compensation if the delay is because of exceptional situations, like:

• Severe weather

• Security issues

• Government decisions

• Air traffic control decisions

Who qualifies for delayed flight compensation? 

• You can qualify for delayed flight compensation in these situations:

• If your EU departure flight arrives at your destination 3 hours or more late, and it is not due to exceptional circumstances.

• If passengers miss their connecting flights within the EU or outside of it, which start from an EU airport, and they arrive at their final destination 3 hours or more late.

• If you accept an alternative flight to a different airport and it arrives late. You also get transportation between the alternative airport and the original airport on your original ticket.

• Note: Passengers cannot claim compensation if they miss the flight due to their own mistakes.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information. Call us for Exclusive Fares