Korean Airlines Cancellation Policy

• You can cancel Flex Fares with Korean Air for free. For other fares, you may need to pay a fee. The cancellation fee depends on your booking class, route, and when you cancel.

Highlights for Air Flight Cancellation Policy

Free Cancellation:

• Customers can cancel their ticket and get a full refund if:

• They request a refund at least 91 days before your flight from Korea.

• Korean Air cancels their flights.

• They cancel an international flight from Korea or to/from the United States within 24 hours of purchase (must be bought at least seven days before the flight).

• They cancel the tickets on the same day as they bought their tickets from Korean Air directly (considering your departure city's time zone).

Policy for International and Domestic Flights

International Flights from Korea:

• Refund penalties depend on your booking class, route, and when you apply for a refund.

• There is a refund penalty for flights not departing from Korea, no matter when you cancel.

Cancellation for International Flights to Korea:

• Economy Saver Fares (N, T): Customers can cancel these fares with a fee. They are non-refundable from the U.S.

• Economy Standard Fares (S, H, E, K, L, U, Q): They can cancel these tickets by paying a fixed fee.

• Economy Flex Fares: Although you can cancel them for free, you need to pay a small service fee.

• Prestige Class Standard Fares (D, I, R): You can cancel them with a certain cancellation fee.

• Prestige Class Flex Fares (J, C): Passengers can cancel these tickets for free. They need to pay a small service fee.

• First Class Fares (P, F): You can cancel them for free, but there is a small service fee.

Cancellation for Domestic Flights in Korea:

• You can cancel and refund various fare types for a service charge:

• Economy Saver fares (K, L, U, V, Q, T, N, W).

• Economy Standard fares (B, M, S, H, E).

• Flex fares (Y).

• Prestige fares (C).

Cancellation for Award Tickets:

For domestic award flights:

• If you cancel before the ticket expires, they will deduct 500 used miles.

• If you cancel after the ticket expires, they will deduct 3,000 used miles. This rule does not include involuntary cancellations like flight cancellations and those within the 24-hour grace period (no deductions).

For international award flights:

• If you cancel more than 90 days before your flight, it will be free.

• If you cancel between 90 days and the ticket expiration date, they will deduct 3,000 used miles.

• They will deduct 10,000 used miles if you cancel after the ticket expires.

• Note: No deductions apply in cases of involuntary cancellations (like flight cancellations) and refunds are requested within 24 hours of ticket issuance.

Korean Air Cancellation Fee/Refund Penalty

Korean Air Flight Cancellation Fees

• The fee for international flights departing from Korea depends on your booking class, route, and when you cancel.

• If you cancel at least 91 days before your departure, it will be a free cancellation.

• The closer you get to your departure date, the higher the cancellation fee becomes.

Cancellation Fees for International Flights Departing from Korea

• These are the fees based on your booking class, route, and when you cancel:

Booking Class D, I, R:

• Short-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 100,000 penalty.

• 4-14 days before the KRW 120,000 penalty.

• Within 3 days: KRW 150,000 penalty.

• Partial refund/reissue penalty: KRW 100,000.

• Medium-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 200,000 penalty.

• 4-14 days before the KRW 240,000 penalty.

• Within 3 days: KRW 300,000 penalty.

• Partial refund/reissue penalty: KRW 200,000.

• Long-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 300,000 penalty.

• 4-14 days before KRW 360,000 penalty.

• Within 3 days: KRW 450,000 penalty.

• Partial refund/reissue penalty: KRW 300,000.

Booking Class B, M, W:

• Short-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 50,000 penalty.

• 4-14 days before the KRW 60,000 penalty.

• Within 3 days: KRW 80,000 penalty.

• Partial refund/reissue penalty: KRW 50,000.

• Medium-haul routes:

• More than 91 days before departure: KRW 30,000 penalty.

• 61-90 days before the KRW 70,000 penalty.

• 15-60 days before: KRW 90,000 penalty.

• 4-14 days before the KRW 110,000 penalty.

• Partial refund/reissue penalty: KRW 70,000.

• Long-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 150,000 penalty.

• 4-14 days before the KRW 180,000 penalty.

• Within 3 days: KRW 230,000 penalty.

• Partial refund/reissue penalty: KRW 150,000.

Booking Class S, H, E, K, L, U, Q:

Short-haul routes:

• More than 91 days before departure: Free cancellation.

• 15-60 days before: KRW 90,000 penalty.

• 4-14 days before the KRW 110,000 penalty.

• Within 3 days: KRW 80,000 penalty.

• Partial refund/reissue penalty: KRW 80,000.

Medium-haul routes:

• More than 91 days before departure: Free cancellation.

• 15-60 days before: KRW 100,000 penalty.

• 4-14 days before the KRW 120,000 penalty.

• Within 3 days: KRW 150,000 penalty.

• Partial refund/reissue penalty: KRW 120,000.

• Long-haul routes:

• More than 91 days before departure: Free cancellation.

• 15-60 days before: KRW 200,000 penalty.

• 4-14 days before the KRW 240,000 penalty.

• Within 3 days: KRW 300,000 penalty.

• Partial refund/reissue penalty: KRW 200,000.

Booking Class N, T:

• Short-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 100,000 penalty.

• 4-14 days before the KRW 120,000 penalty.

• Within 3 days: KRW 150,000 penalty.

• Partial refund/reissue penalty: KRW 100,000.

• Medium-haul routes:

• More than 91 days before departure: KRW 30,000 penalty.

• 61-90 days before the KRW 150,000 penalty.

• 15-60 days before: KRW 180,000 penalty.

• 4-14 days before the KRW 230,000 penalty.

• Partial refund/reissue penalty: KRW 150,000.

• Long-haul routes:

• More than 91 days before departure: Free cancellation.

• 61-90 days before: KRW 30,000 penalty.

• 15-60 days before: KRW 250,000 penalty.

• 4-14 days before the KRW 300,000 penalty.

• Within 3 days: KRW 380,000 penalty.

• Partial refund/reissue penalty: KRW 250,000.

• Note:

• The routes are categorized into short-haul, medium-haul, and long-haul.

• Short-haul includes destinations like Hong Kong, Japan, Taiwan, Mongolia, China, Irkutsk, and Vladivostok.

• Medium-haul covers Tashkent, Southeast Asia, and Southwest Asia.

• Long-haul includes Europe, the Americas, Oceania, Africa, and the Middle East.

Refund Service Charge for International Flights from Korea

• When you request a refund for international flights departing from Korea, there is a service charge. Let's check the value in different currencies:

• KRW: 30,000

• EUR: 30

• CAD: 35

• Others (USD): 30

• JPY: 2,500

• IDR: 430,000

• Note:

• The service charge does not apply if you are paying a penalty for cancelling your ticket.

• You can get a full refund for unused airport taxes.

• Different rules apply for award tickets and group tickets.

• The exemptions from penalty charges:

• Korean Air will not charge any penalty if you ask for a refund at least 91 days before your trip starts from Korea.

• You will not face any penalties if your flight gets cancelled.

• If you request it within 24 hours of buying your ticket, you can get a refund without penalties. This applies if you bought the ticket at least seven days before your departure through Korean Air's website, Service Centre, or Branch Office.

• If you buy your ticket through Korean Air's website, Service Center, or Branch Office and request a refund on the same day you bought it (considering the time zone of your departure city), you do not have to bear any penalties.

Refund Service Charge for Domestic Flights in Korea

• When you ask for a refund for a domestic flight within Korea, there are service charges based on the fare and booking class. 

• The charges for one-way tickets:

• For Saver fares (Booking Classes K, L, U, V, Q, T, N, W), the charge is KRW 7,000.

• For Standard fares (Booking Classes B, M, S, H, E), the charge is KRW 5,000.

• For Flex fares (Booking Class Y) and Prestige fares (Booking Class C), the charge is KRW 3,000.

• Note:

• You can get a full refund for airport taxes.

• Different rules apply for award and group tickets.

• The exemptions:

• If your flight gets cancelled, you will not face any penalties.

• If you request a refund on the same day you bought your ticket, you will not face any penalties.

Korean Air 24-Hour Cancellation Policy

• The 24-hour cancellation policy applies to:

• Flights to/from the United States.

• International flights departing from Korea.

• This policy offers a full refund if:

• Customers ask for a refund within 24 hours of buying their ticket.

• You buy your ticket directly from Korean Air (through their website, Service Centre, or Branch Office).

• Customers buy their tickets at least seven days before their departure.

• Note: This policy covers all types of tickets, including non-refundable ones.

Korean Air Same-Day Cancellation Policy

• Korean Air allows same-day cancellations for international flights departing from Korea and domestic flights within Korea.

• You can get a full refund if:

• You cancel your ticket and ask for a refund on the very same day you bought your ticket.

• You bought your ticket directly from Korean Air, which includes their website, branch office, or Service Centre.

Award Ticket Cancellation 

• When you cancel a fully or partially used Award Ticket, there are some charges. This rule does not apply if you cancel more than 90 days before your flight. When you cancel, they will deduct some miles from your account, apply a refund fee, and the remaining miles will go back to your account.

Award Tickets Refund Fee on International Flights (in miles):

• More than 91 days before departure: Refund is free of charge.

• Within 90 days of departure: A refund costs 3,000 miles.

• After the ticket expiration date: If you request a refund after the ticket has expired, it will cost you 10,000 miles.

• If you want a refund for an Upgrade Award ticket (for international flights) before your ticket expires, the same refund penalty as the original ticket applies.

Refund Fee for Award Tickets on Domestic Flights (in miles):

• Before the expiration date: It costs 500 miles to get a refund.

• After the ticket expiration date: If you request a refund after the ticket has expired, it will cost you 3,000 miles.

• Korean Air charges a refund fee, no matter what penalties and fees are applied to the original ticket.

Korean Air No-Show Penalty

• If you do not board your flight after checking in or if you do not cancel your booking before departure, there will be extra charges. No-show charges apply to all tickets, including Award Tickets (except lap infants without assigned seats).

Boarding Cancellation Charges

• If you fail to board your flight or cancel it after entering the departure area, here are the charges:

For flights within Korea: KRW 8,000 (one way)

• For short-haul flights:

• No-show Penalty: USD 50

• Failure to board: USD 250

• For medium-haul flights:

• No-show Penalty: USD 70

• Failure to board: USD 270

For long-haul flights:

• No-show Penalty: USD 120

• Failure to board: USD 320

Note:

• Short-haul routes include places like Japan, Korea, Hong Kong, Taiwan, China, Mongolia, Irkutsk, and Vladivostok.

• Medium-haul routes include Southeast and Southwest Asia, and Tashkent.

• Long-haul routes include Europe, The Americas, Oceania, Africa, and the Middle East.

Cancel a Flight on Korean Air

• If you need to cancel your Korean Air flight, you can do it in the following ways:

• By Phone:

• Call the Korean Air office in your city.

• Contact your travel agent.

Online/Mobile App:

• To cancel your Korean Air flight online, by following these steps:

• Visit the Korean Air website (KoreanAir.com).

• Select "Find Trips."

• On the next page, retrieve your booking by providing:

• Your booking reference or ticket number.

• Your boarding date.

• Your last, first, and middle name.

• Click on the "Search" button.

• Your flight booking will appear on the screen.

• Follow the on-screen prompts to cancel your flight.

Ticket Refunds at Korean Air

• Keep these points in mind if you want to request for a refund:

• Process of Request Refund: You can request a refund by phone (through the Korean Air Service Centre, Branch Office, or your travel agent) and online on the website.

• Required Documents: You need to provide your e-ticket itinerary and receipt, along with a photo ID (it's a must) to get a refund. The person named on the ticket should submit these documents.

• Time Limit: make sure you apply for a refund within 30 days of your ticket's expiration date.

• If Someone Else Requests the Refund: If someone else applies for a refund on your behalf, they need to show their photo ID and a power of attorney signed by the original passenger.

• Minors: If the ticket holder is a minor, the legal representative needs to show their ID and family documents issued within the last six months.

• Refund Processing Duration: After approval, the refund process takes 2 to 5 business days, depending on your credit card company.

• Refund Method:

• If you have bought the ticket with cash, the refund goes to your (the ticket holder's) bank account.

• If you have used a credit card for the purchase, the refund will be credited back to your credit card account.

Contacting Us

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