KLM Flight Cancellation Policy

• KLM Airlines' Cancellation Policy explains everything you need to know about cancelling your KLM flight and the associated rules and options. 
• Get Full Refund in the Following Situations:
• Customers can get a full refund without any charges if they cancel a flight to/from the U.S. within 24 hours of booking online through KLM's U.S. website.
• If their flight gets cancelled and they do not want the replacement flight, they can request for a refund.
• If KLM changes your flight, and it does not work for you anymore, you can get a refund depending on your ticket type.
• You can cancel a flight to Europe if it is delayed by over 90 minutes and your other flights are on the same day.
• Passengers can cancel international flights and get a refund if the flights are delayed by more than 3 hours.
• If someone in your booking passes away, you can cancel the flight.
• If you are denied a visa or boarding on a confirmed ticket, you can request for a full refund.
• Must check your booking confirmation email or My Trip for specific cancelation conditions.
• Important: If you bought your ticket from a third party like a travel agency, reach out to them for cancelation and refunds.

KLM 24-Hour Cancellation Policy

• Following the U.S. Department of Transportation's guidelines, KLM's 24-hour cancellation rule applies to all flights to and from the United States.

• It covers flights to and from the United States.

• Customers must have booked their flights online on KLM.us.

• They can cancel their flights within 24 hours of booking.

• To get your refund, send an email to refund.northamerica@klm.com.

• In the email subject, mention "Customer First Program" and include your name, flight number, date, and reservation number.

Flexibility - A Budget-Friendly Way to Modify Your Flights

• With KLM's Flexibility service for Light or Standard ticket holders:

• You can change your flight up to 3 times for free, as long as it is done 48 hours before departure.

• Travellers can switch their travel date, time, or even their European destination, all without extra charges.

• But there are some conditions:

• You must purchase your ticket online.

• It is available only for flights within Europe.

• The flight should be at least 10 days away.

Request a refundable voucher from KLM

• To get a refundable voucher from KLM, follow these steps:

• Use the voucher to book a flight or request a cash refund if your flight did not go as expected.

• Check if your voucher says "Refundable" on it.

• For any query, reach out to the KLM Customer Contact Center in your city or country.

Cancellation of a KLM Flight

• If you booked your flight directly through KLM's official website, mobile app, or ticket office, you can cancel and request a refund online. This will cancel all the flights in your booking.

• If travellers have booked their flights through a travel agent, get in touch with the travel agent directly to cancel.

Check the Cancellation of KLM Flights

• You will get a confirmation email.

• All the flights included in your booking will be cancelled.

• Depending on your fare type and time of cancellation, the refundable amount will either go back to the account you used to buy the ticket or become a flight voucher for future use.

How to Change a KLM Flight Booking

• You can adjust your KLM reservations using these ways:

• Online

• By phone

• Via WhatsApp (send a text to +31206490787)

• Through social media platforms like Facebook, Messenger, and Twitter.

• KLM allows you to change your flight reservations based on your ticket's fare conditions.

Change KLM flight booking online

• You can easily change your KLM flight online by following these steps:

• Visit KLM's official website: KLM.com

• Click on the "My Trip" tab.

• If you have already checked in, you will need to cancel your check-in on the Check-in page.

• Find your flight details.

• Click on the "Change flights" option.

• Search for and select your preferred flight date, time, or destination.

• Make choices regarding extra options or ask for a refund on any extras you booked for your original flight.

• Confirm your flight change and pay the applicable charges using your preferred payment method.

• Any excess payment will be reimbursed or settled through vouchers.

• You will receive a confirmation email with your updated travel details instantly.

• You can also view this information on your "My Trip" page and through your mobile app.

• Customers can also make changes using the mobile app. If you encounter any issues or have questions, contact KLM's Customer Support for assistance.

Change KLM flight booking by phone

• Passengers can change their KLM flight bookings by calling their toll-free number, which is 24/7 available.

• If you are calling from the U.S. or Canada, it will not cost you extra.

Change KLM flight booking through social media

• Get several options to change your KLM flight reservations on social media:

• Customers can send a text on WhatsApp to +31206490787 (available 24/7).

• They can also contact KLM on Facebook (available 24/7).

• Get in touch with KLM via Messenger (available 24/7).

• Also, reach out to KLM through Twitter (available 24/7).

Flight Delays and Cancellations Compensation 

• If you qualify for compensation, you will get either a non-refundable travel voucher (EMD voucher) or a cash payment voucher, depending on the voucher type.

• The amount of compensation varies:

• Voucher A: €350 (non-refundable) or €250 (cash) for flights within 1,500km.

• Voucher B: €500 (non-refundable) or €400 (cash) for flights within the EU over 1,500km or between 1,500km and 3,500km outside of the EU.

• Voucher C: €800 (non-refundable) or €600 (cash) for flights outside the EU over 3,500km.

• Travelers can use non-refundable travel vouchers to buy a new ticket or extras. Cash payment vouchers can be used for a new ticket, or extras, or converted into cash. When using vouchers for a new ticket or extras, the higher non-refundable voucher value applies.

• If your flight arrives:

• Within 2 hours of the original scheduled time for Voucher A.

• Within 3 hours for Voucher B.

• Within 4 hours for Voucher C.

• Your compensation will be reduced by 50%. If you have requested a voucher, you will receive an email about its status. You can also check your request status on My Trip.

• Note:

• You can use up to 2 vouchers when buying a new ticket or extras on KLM, Delta Airlines, Virgin Atlantic, or Air France.

• If you cannot use the full value at once, you will get a new voucher for the remaining amount.

• KLM vouchers cannot be used for paying taxes on Flying Blue reward tickets or for KLM Holidays. 

• You can exchange refundable vouchers for cash within 1 year of receiving them.

Compensation Rights and Assistance

• Customers get certain rights for compensation and help if:

• Their flight booking is confirmed.

• They checked in on time, usually at least 45 minutes before departure if no specific time is mentioned.

• You are on a publicly available fare or a Flying Blue/award ticket.

• Your flight starts from an EU airport or on a flight by a community carrier leaving from a third-country airport to an EU airport (unless local laws apply).

Assistance for Cancellations

• If KLM cancels your flight:

• Ask for a reroute to your final destination under similar conditions at your convenience (subject to seat availability).

• Ask for a refund for the unused parts of your trip and the parts you have already travelled if the onward flight does not go with your plans, along with a return flight to your starting point (if needed).

• Customers Also Get:

• Refreshments and meals are based on waiting time.

• Hotel and transportation if necessary.

• The cost of two short phone calls 2 emails/faxes, and one prepaid phone card at no extra cost.

Flight Cancellation Compensation

• If KLM informs you about a flight cancellation within two weeks of your trip, you will not get compensation if your new flight's times are close to your original flight.

• If notified between 14 and 7 days before departure:

• A new flight can be up to 2 hours earlier than the original departure and within 4 hours of the original arrival.

• If notified within seven days of departure:

• New flights can be up to 1 hour before the original departure and 2 hours after the original arrival.

• Customers will not automatically get the compensation at the airport, they need to contact Customer Care to request it.

• They can choose between a non-refundable transportation credit voucher or a cash compensation voucher.

• The voucher's value depends on your flight distance and route, as shown below.

A. Flights up to 1500km:

• Non-refundable Credit Voucher: €350*

• Cash Compensation: €250*

B. Flights over 1500km within the EU and other flights between 1500km and 3500km:

• Non-refundable Credit Voucher: €500*

• Cash Compensation: €400*

C. For all other flights:

• Non-refundable Credit Voucher: €800*

• Cash Compensation: €600*

• Amounts are subject to change and may vary depending on specific circumstances.

• Please Note: 

• Your compensation will be halved (50%) if the new flight arrives no more than 2 hours later than your original flight for A and B flights, or no more than 4 hours later for C flights.

• No compensation is given if the flight is canceled due to exceptional circumstances beyond KLM's control. And if KLM did everything reasonable to avoid the cancellation.

• These compensation rules follow EU Regulation 261/2004. If your flight leaves from outside the EU but lands in the EU, different local rules and compensation may apply.

Flight Delay Compensation and Assistance 

• If your flight is delayed by at least 2 hours, you have the right to get the following without extra cost:

• Refreshments and meals are based on how long you're waiting.

• Hotel stay plus transportation if needed.

• The cost of 2 short phone calls 2 emails/faxes or 1 prepaid phone card.

• If your flight is delayed by 5 hours or more, and you no longer want to continue your trip, you can ask for a refund for the parts of the journey you did not use and also, for the parts you already did if the flight does not meet your needs. You can also request a return flight to your original starting point if necessary.

Compensation for Flight Delays 

• If your flight arrives 3 hours or more later than originally scheduled due to reasons within KLM's control, you can get compensation. Travelers must contact Customer Care to claim it; they will not get it at the airport. You can choose between a non-refundable credit voucher or cash compensation.

• Flight Distance and Compensation:

A. For flights up to 1500km:

• Non-refundable Credit Voucher: €350*

• Cash Compensation: €250*

B. For flights over 1500km within the European Union and other flights between 1500km and 3500km:

• Non-refundable Credit Voucher: €500*

• Cash Compensation: €400*

C. For all other flights:

• Non-refundable Credit Voucher: €800*

• Cash Compensation: €600*

• These amounts are subject to change and may vary depending on specific circumstances.

• Important to Know:

• Compensation is cut in half (50%) if your delayed flight arrives 3 to 4 hours late compared to the scheduled arrival time.

• These compensation rules follow EU Regulation 261/2004. If your flight leaves from outside the EU but lands in the EU, different local rules and compensation may apply.

Denied Boarding Assistance

• If customers are involuntarily denied boarding, they can:

• Ask to be placed on the next available flight to your destination with similar travel conditions, or at a later time that suits you, depending on available seats.

• Request a refund for parts of their trip not used and parts they have already travelled if the onward flight does not serve their purpose.

• They can also ask for a return flight to your original starting point if needed.

• Passengers also get the following at no extra cost:

• Refreshments or meals are based on how long you have to wait.

• Hotel stay plus transportation if needed.

• The cost of 2 short phone calls, 2 emails or faxes, or 1 prepaid phone card

Compensation for Boarding Denial

• If you are involuntarily denied boarding, you will get compensation at the airport. You can choose between a non-refundable credit voucher or cash compensation.

• Flight Distance and Compensation:

• A. For flights up to 1500km:

• Non-refundable Credit Voucher: €350*

• Cash Compensation: €250*

B. For flights over 1500km within the European Union and other flights between 1500km and 3500km:

• Non-refundable Credit Voucher: €500*

• Cash Compensation: €400*

C. For all other flights:

• Non-refundable Credit Voucher: €800*

• Cash Compensation: €600*

• Please note: These amounts are subject to change and may vary depending on specific circumstances.

• Note: 

• Compensation might be cut in half (50%) if the new flight arrives no more than 2 hours later than your original flight for A or B flights, or no more than 4 hours later for C flights.

• These compensation rules follow EU Regulation 261/2004. If your flight leaves from outside the EU but lands in the EU, different local rules and compensation may apply.

Downgrading Compensation 

• If you are put in a lower travel class than the one you paid for without your choice, you can ask for a refund:

• Get 30% off your ticket price for flights within 1500km.

• Get 50% of your ticket price for:

• Flights over 1500km within the EU.

• Other flights are between 1500km and 3500km.

• Also, get 75% of your ticket price for the flights mentioned above.

Request Reimbursement

• Reach out to KLM through WhatsApp, Facebook Messenger, or phone to get reimbursement and compensation.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information. Call us for Exclusive Fares