• Kenya Airways flight cancellation policy is important to understand as many times our travel plans change suddenly. In these cases, either we need to cancel the flight or take another flight. Kenya Airways has a very simple and secure cancellation policy that makes the cancellation process and refund procedure smooth and easy to understand. Let's check out the various conditions for canceling a flight and applying for a refund.

Before we explore the policy thoroughly, let's take a quick look at it

• 24-Hour Cancellation:
• You can cancel a ticket within 24 hours of buying it and get a full refund if you buy a ticket to/from the United States directly from Kenya Airways at least 7 days before your flight.
• Flight Cancellation by Kenya Airways:
• If Kenya Airways cancels your flight, you can either take a new flight they offer or ask for a 100% refund to your original payment method.
• Canceling Your Booking (Booked Directly):
• Kenya Airways’ cancellation and refund policy allows passengers to cancel their flight online through "Manage My Booking" or by filling out an online Refund Form if they have booked directly from Kenya Airways.
• Cancel a Kenya Flight by Phone
• Passengers can also contact Kenya Airways by phone to cancel their flights. The customer service will guide you regarding the Kenya flight cancellation procedure.
• Cancel Through a Travel Agent:
• Contact travel agents directly for a refund if you booked through a travel agent.
• Delayed Flight (Over 8 Hours):
• Passengers can cancel their Kenya Airways ticket and ask for a refund by filling out the Refund Form if it is delayed by more than 8 hours.
• Passenger's Death:
• If a passenger passes away before their trip, the family or next of kin can cancel flights. They need to fill out a Refund Form and request a refund for the ticket.
• Flight Disruptions by Kenya Airways:
• If Kenya Airways disrupts your travel plans or denies you boarding:
• You can take the next available flight without extra cost.
• You can prolong the validity of your ticket.
• You can choose to travel on a later date that suits you, with no extra charge. If the new ticket is cheaper, you will get a refund for the fare difference.
• You have the right to ask for a complete refund.
• Denied Boarding:
• If Kenya Airways denies you boarding for reasons not your fault, you can claim a full refund for your ticket along with denied boarding compensation.

Kenya Airways 24-hour Cancellation Policy

• Kenya Airways 24 hours cancellation policy allows its passengers to cancel Kenya Airways flights within 24 hours of flight booking. This policy is only for the Kenya flights from/to the USA.

• As you can cancel any flight to/from the U.S. within 24 hours of buying your ticket, you will get a complete refund. Also, your travel date should be at least seven days later from the time of booking.

How to Request a Refund?

• If you are eligible for a refund, you need to fill out the online Refund Request Form to get your refund. Make sure to mention that you are canceling under the 24-hour full refund policy. Select "Others" as the reason for the refund and mention the 24-hour refund policy in the Brief Description box.

Online Cancellation Refund

• As per Kenya Airways ticket cancellation policy, if travelers have bought their tickets through Kenya Airways' official website or mobile app, they can only cancel online.

• If customers buy their tickets from a Kenya Airways office or contact center, they must contact the office directly to receive a refund of their ticket.

• They should also contact them directly for a refund if you purchased your ticket through a travel agent.

• Conditions Apply:

• The 24-hour refund policy applies only to flight tickets to or from the United States.

• The tickets must meet all the conditions mentioned above.

If Kenya Airways Cancels Flight

• If Kenya Airways cancels your flight, you can choose from these options:

• Take the next available flight without paying extra.

• Extend your ticket's validity at no extra cost.

• Travel at a later time that is convenient for you without additional charges. If the new ticket is cheaper, you will be eligible for a refund for the fare difference.

• Request a refund with the full value of the ticket.

• Conditions to Know:

• These options apply if you are traveling to the same destination and in the same travel class.

• If you decide to upgrade or change your destination, you will need to pay the difference in fares, taxes, and other charges.

Cancel a Kenya Airways Flight 

• Direct Ticket Purchase:

• If you bought your ticket directly from Kenya Airways (website, mobile app, local office, or call center), you can cancel your flight using these methods:

• Online: Go to Kenya-Airways.com and cancel your flight online.

• Local Ticket Office: Visit a local ticket office in your area to cancel your flight.

• Phone: To cancel over the phone.

Purchasing a Ticket from a Travel Agent

• Contact the Ticket Source:

• If you got your ticket from a travel agent or a website like Skyscanner, reach out directly to the place where you got it and ask them to cancel your ticket.

• Note:

• If you are canceling a flight departing from Guangzhou, follow these steps:

• Contact KQ’s Guangzhou Airport Office.

• Contact KQ’s Guangzhou Town Office.

• Email: You can also send an email.

• Call the KQ Contact Center in Nairobi if your journey has already begun.

Cancel a Kenya Airways Flight Online 

• Visit the website of Kenya Airways, Kenya-Airways.com.

• Click on Manage Booking

• Provide Information, like your last name, booking reference number, or E-ticket number.

• Click on "Continue."

• Choose Cancel and Refund

• Follow the on-screen instructions to confirm your cancellation.

• After canceling, you will receive a confirmation email.

• If you want a refund, you will need to complete the online Refund Form. Check Kenya Airways Refund Rules for more information.

 Kenya Airways Flight Cancellation Charges

• Flight Cancellation Fee Range:

• When you cancel your Kenya Airways flight, you must check if there is any cancellation fee, which typically falls between USD 100 and USD 300. The award ticket fee is USD 50.

• Cancellation Methods and Fees:

• Online Refund Form: According to Kenya Airways, if customers cancel a flight with Kenya Airways through the online Refund Form, the fee ranges from USD 100 to USD 300, depending on their fare type and route.

• Phone Reservations: If they cancel via phone reservations, the fee also ranges from USD 100 to USD 300, depending on their fare type and route.

• Phone Reservations through a Travel Agent: If you cancel through phone reservations with the assistance of a travel agent, the fee falls within the USD 100 to USD 300 range, based on your fare type and route.

• Award Tickets: If your ticket is an Award Ticket, the cancellation fee is a flat USD 50.

Kenya Airways Flight Cancellation Compensation

• European Union Departure: If your Kenya Airways flight departs from an airport in the European Union and gets canceled less than 14 days before your travel date, and the cancellation was within the airline's control, you have these rights:

•  You can choose a replacement flight to your destination at no extra cost.

• You can also receive compensation of up to EUR 600.

• Exceptions:

• Compensation is specifically for the time lost due to the delay, depending on the distance and the length of the delay.

• The EUR 600 compensation decreases in steps, based on the distance and delay duration.

• You will not get compensation if you are offered a replacement flight that arrives at a similar time to your original flight.

Kenya Airways Refund Policy

• Refund Payee: Kenya Airways refunds to the person whose name is on the ticket or the person who paid for it, with proof of payment.

• Ticket Surrender: You will need to surrender the flight ticket and unused flight coupons (unless the ticket is lost) to claim a Kenya Airways refund.

• Involuntary Refunds: If Kenya Airways causes cancellation (like not following the schedule or missing your destination), you will receive a 100% refund for unused tickets. If partially used, you will get at least the fare difference.

• Voluntary Refunds: If you voluntarily cancel, you will receive a refund minus Kenya Airways cancellation fees and service charges. Also, you will get the unused fare back, minus service charges for partially used tickets.

• Lost Ticket: If you lose your ticket, you can ask for a refund after the ticket expires. You must also promise to compensate the airline if someone else uses it due to their negligence.

• Currency and Method: Refunds will be in the same currency and method as the ticket purchase.

• Credit/Debit Card Refunds: For card purchases, passengers get refunds within 14 business days. But your bank might take more time to credit your account.

• Ticket Rules Apply: All refunds follow the rules on your ticket, including penalties and fees.

• Travel Voucher: Kenya Airways might issue a travel voucher for refunds, which could take up to 21 days due to high processing volumes.

• Online Refund Form: You cannot request refunds via email. You must use the Online Refund Form and follow the instructions to get a refund.

• Third-Party Purchases: If you bought the ticket through a third party, you must apply for refunds through them.

• Tax, Charges, or Fee Changes: If you paid taxes, charges, or fees that have been reduced or canceled, you can ask for a refund, whether you are traveling or canceling your ticket (even if it is non-refundable).

Contacting Us

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