Finnair Airlines Cancellation Policy

• Finnair's cancellation policy gives you flexibility and peace of mind. If you need to cancel your flight, check out the following options:
• If customers have a refundable ticket (Flex), they can get a full refund by canceling tickets within the specified time.
• If they have a non-refundable ticket (any non-Flex fare), Finnair might let them change their travel dates or give them a travel voucher for future trips.

The main points about Finnair's cancellation policy

• Depending on your situation, there may be certain restrictions and fees for cancellations. Let's check out the details below for a smooth process.

• Passengers can cancel and get a refund for their ticket without any penalty in these cases:

• If their flight is canceled.

• If their flight is delayed by more than 5 hours and it is no longer useful for your trip.

• If they are denied boarding due to an overbooked flight.

• If their flight schedule changes by more than an hour (for changes less than an hour, it depends on their ticket's rules).

• Customers can neither cancel nor request a refund for certain ticket types:

• Superlight fares (in all classes: Economy, Premium Economy, and Business).

• Light fares (in all classes).

• Classic fares (in all classes).

• They can cancel and get a full refund only for Flex fares in all classes, including Economy, Premium Economy, and Business.

• You can cancel your flight booking online through Finnair's Manage booking tool or Sisu (chatbot) or by phone.

• Contact the tour operator or travel agency directly for canceling and refunding group or third-party bookings.

• If customers purchase tickets from another airline, they should reach out to that airline directly for cancellations and refunds.

• Fill out the Finnair refund form to request a refund for your ticket (if eligible).

• Passengers can cancel it within 24 hours of booking without any refund fee if they book their tickets seven or more days before your flight's scheduled departure time.

• Refunds (if eligible) will include most of the unused taxes and fees, except for service fees, payment processing fees, and insurance and fuel fees (YR) on non-refundable tickets.

• Purchasing Finnair's Cancellation Cover allows you to cancel your flight and get a refund if you or a close family member can't travel due to illness or an accident.

Steps to Cancel Finnair Flight

• You have three options to cancel: online (using Manage Booking or the chatbot Sisu), by phone, or through the travel agent where you bought your ticket.

• Make sure to check your ticket's terms and conditions for any cancellation fees or restrictions before you cancel your tickets.

• Either go to Finnair's website or get in touch with their customer service, following the steps below to start the cancellation process.

Online Cancellation

• Follow these simple steps to cancel your flight online:

• Open Finnair.com's homepage.

• Click on "Manage" (this will take you to the Manage booking page).

• Retrieve your booking by entering:

• Your booking reference number (like Y2KP3D).

• Your family name (use the one on your booking confirmation).

• Click the "Search" button, and your flight booking(s) will show up on the next page.

• Click on "Cancel flights" and review the information in the pop-up window.

• Click the "Continue" button (don't worry; your booking won't be canceled just yet).

• Review:

• The flights you want to cancel

• The passengers for whom the online cancellation will apply

• Check the box at the bottom of the screen.

• Finally, click on "Confirm booking cancellation" to complete the cancellation.

Ticket Cancellation by Phone

• To cancel your Finnair flight ticket by phone, make sure you have your booking reference number and personal identification information ready when you call Finnair.

Quick Online Cancellation Tips 

• There is no service fee if you cancel through Manage Booking online.

• Use the chatbot Sisu for help if you cannot cancel through Manage Booking.

• Be sure before confirming cancellation as once you cancel, you cannot undo it.

• Your refund amount is calculated after you confirm the cancellation.

• The refund amount depends on your ticket type, and you will receive it through your original payment method.

• You can check your ticket type in your booking confirmation email or check the ticket types explained earlier on this page.

• If customers want to cancel only some passengers in their booking, use the chatbot Sisu for assistance with canceling specific flights.

• Contact your travel agent or tour operator directly for canceling and refunding your ticket if you booked through a third party or made a group booking.

24-Hour Finnair Cancellation

• Cancel flights without any penalty or refund fee if they by 24-Hour Cancellation Policy:

• Bought their ticket at least 7 days before the scheduled departure.

• Cancel their ticket within 24 hours of booking.

• This policy is for all ticket types, even non-refundable ones.

Follow these steps to get a refund:

• First, cancel your flight.
• Then, apply for a refund by filling out Finnair's online refund form.

Finnair Cancellation Fee

• • For non-refundable tickets, Finnair's cancellation fee is the entire ticket price minus any refundable airport/government taxes and surcharges.
  • So if you cancel a non-refundable ticket, you will usually lose most of the fare you paid.
  • This might seem strict, but non-refundable tickets are usually cheaper than refundable ones.
  • Finnair's cancellation policy is meant to make sure people know the financial consequences of canceling these tickets.
  If you are thinking of booking a flight with Finnair and want the option to cancel without a big fee, consider getting a refundable (Flex) ticket instead.
  • With a Flex fare in any class (Economy, Premium Economy, or Business), you won't be charged any cancellation fee.
  • As for Finnair's Economy Flex cancellation fee, it is USD 0 because you can cancel Economy Flex fares without any penalty.

• Finnair Cancelled Flight Compensation

• • Finnair does provide compensation when your flight gets canceled for certain reasons. If the flight is canceled due to something within the airline's control, like technical issues or crew shortages, you might be eligible for compensation under EU rules.
  • The compensation amount depends on how far you were supposed to fly and how long the delay caused by the cancellation is. If the cancellation happens because of extraordinary circumstances beyond the airline's control, like severe weather or political unrest, you might not get compensation.
  • The compensation works based on the distance you were supposed to travel:
  • You can get €250 for flights up to 1,500 kilometers.
  • Get €400, for flights between 1,500 and 3,500 kilometers.
  • For flights over 3,500 kilometers, you can get €600.
  • However, if Finnair offers you an alternative flight that departs no more than 2 hours before your originally scheduled departure time and arrives no more than 4 hours after your originally scheduled arrival time, your compensation is reduced by 50%.
  • This accounts for the inconvenience caused by the delay while still providing some compensation.
  • Customers must know that compensation might not apply in certain situations, like extraordinary circumstances, and if they were informed about the cancellation at least 14 days in advance.
  • It is best to contact Finnair directly to see if you are eligible and to claim compensation

  Cancellation Policy of Finnair Economy Flex 

  • Canceling an Economy Flex ticket on Finnair is quite simple. You have two options:

  • Cancel Online:

  • Go to Finnair's website.
  • Choose "Manage" on the top menu.
  • Enter your booking details (booking reference number and last name).
  • Find your Economy Flex ticket and select the option to cancel it.
  • Once it's canceled, you'll get a confirmation email.
  • If you want a refund, fill out Finnair's refund form.

  Cancel by Phone:

  • Call Finnair's customer service.
  • Ask the agent to cancel your flight.
  • To save time, have your booking reference number and personal ID info ready.

  Finnair Refund Policy

  • Your ticket's fare rules determine whether you can get a refund or not.
  • Here are the key points of the Finnair refund policy:
  Flight Cancellation or Delay:
  • If your flight is canceled or delayed, Finnair offers refund or rebooking options.
  • If your flight is canceled, you can request a full refund, and Finnair will process it within a set time frame.
  • If your flight is delayed by over five hours, you may be eligible for compensation under certain conditions.

  Refund Highlights:

  • Eligible tickets bought with credit card or cash are refunded within seven business days. Tickets bought with checks are refunded within 20 business days.
  • Passengers get a full refund for unused tickets if Finnair cancels their flights (involuntary refund) or can't reasonably operate the schedule. If they have used part of their tickets, they get a refund for the unused portion.
  • If they cancel their tickets (voluntary refund), they get a refund after deducting cancellation fees and service charges for unused tickets. They get a refund after deducting the fare difference, cancellation fees, and service charges for partially used tickets.
  • Voluntary refunds are issued by the carrier that originally issued the ticket.
  • Tickets can be canceled within 24 hours of booking without a refund fee if they are purchased seven or more days before departure.
  • Lost tickets are refunded after proof of loss and an administration charge payment unless it is due to Finnair's negligence.

  Refund Refusal:

  • Finnair may refuse a refund:
  • If you apply after your ticket's expiry date.
  • If it's used as evidence for leaving the country.

  Refund Currency and Method:

  • You will get refunds in the same currency that you used to buy the ticket.
  • Finnair refunds are issued to the original payment method.
  • The refund payment date is based on the ticket issue date, not the refund request date.

  Multiple Bookings Refunds:

  • Each booking needs a separate refund form.

• Finnair Cancelled Flight Policy

• If the flight gets canceled because of a disruption, get a full refund:
  • To cancel your entire flight booking and request a refund, use the Finnair refund form.
  • If passengers want to cancel specific flights within their booking but still get a refund for those canceled flights, get in touch with Finnair through the chat service, Sisu.
  If your flight is not canceled but is disrupted:
  • Customers can cancel their booking (either by phone, online through Manage Booking, or using the chatbot).
  • After canceling, apply for a refund using the Finnair refund form.
  You get a full refund in these cases:
  • If your flight is delayed by more than 5 hours, and you decide not to travel.
  • If you have to change flights because of overbooking.

Finnair Cancellation Cover

• If you buy Finnair's Cancellation Cover, you can cancel your flight and get a refund for the part of your ticket you did not use.

• This policy works if you cannot travel because of illness, an accident, an unfortunate event of your own, a fellow traveler in your booking, or a close family member passing away. Cancellation Cover lets you cancel your flight without extra fees.

The Policy Contains:

• The original ticket fare and any travel extras you bought.

• The ticket cost plus prepaid travel extras like seats, extra bags, meals, lounge access, and more.

• Pregnancy-related cancellations until the 36th week of pregnancy.

Cancellation Cover includes:

• Cancellation Covers work for Finnair and Norra-operated flights.

• If you get sick or have an accident after starting your journey, Cancellation Cover includes the return flight fare or the total fare.

• To use Cancellation Cover, you need a valid medical certificate and Finnair's refund form.

• The price for Cancellation Cover shows up when you book your flight, and it's the same for one-way and return trips.

• Kids under 2 years old get Cancellation Cover for free.

Cancellation Cover doesn't include:

• The cost of a new ticket, Cancellation Cover fees, or service fees from the original booking.

• Flight cancellations for reasons other than illness, accidents, or death.

• Expenses like car rentals or accommodations.

Key Terms:

• Close family members are spouses, common in-laws, your own or your spouse's children/parents/grandparents.

• You can only get Cancellation Cover with Economy or Premium Economy Class fares when you book. You can't add it later.

• It is not available for Any Seat reservations or Finnair Plus award flights.

• If you have partly paid with a credit card, you can't use Finnair Plus points to buy a Cancellation Cover.

• It does not cover pregnancy-related cancellations after the 36th week.

• Cancellation Cover will not apply if another party (like insurance or an employer) already covers your canceled trip.

To request a flight refund under Cancellation Cover:

• Cancel your flight booking before the first flight you will not be using.

• You can cancel online through Manage Booking.

• Fill out the online Refund Application Form, attach a valid medical certificate for illness or accident (or a death certificate), and submit it.

• If it is about a close family member, prove your relationship.

• You must claim for refund within three months for illness or accidents and within six months for death, counting from the original departure date.

Note: Customer service is available 24/7 to help with Finnair's Cancellation Cover.

Contacting Us

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