• Cancelling a flight due to some sudden plans can be expensive and frustrating especially if you are new to it. This is why we are here to clarify Cathay Pacific ticket cancellation rules in simple terms so if you need to cancel your Cathay Pacific flight, you can deal with it with ease. Here, you will understand how Cathay Pacific's cancellation policy functions if you cancel your flight or if a Cathay Pacific flight is cancelled by them. Learn how to save time and money when you want to cancel, modify, or request a refund for your flight.

Conditions to Get Full Refunds 

• As per the refund policy, you can get a full refund if Cathay Pacific cancels your flight.

• You can also get a complete refund if you cancel Cathay Pacific flights within 24 hours of booking if:

• Your flight travels to/from the United States.

• You have booked it at least seven days before it is supposed to depart.

• You made the booking on Cathay Pacific's U.S. website.

• You can also cancel your booking and ask for a complete refund if:

• You were denied boarding even with a confirmed booking.

• Your flight is postponed by at least five hours.

• Your flight gets rescheduled and this makes you miss a connecting flight.

• You are a First Flex ticket holder.

• Special situations like the death of a passenger or an immediate family member, severe illness, etc., with proper evidence and Cathay Pacific's agreement.

• Except for the above-mentioned cases, you will have to pay a Cathay Pacific flight cancellation fee in other cases. The fee amount depends on when you cancel.

Must to Remember

• To avoid a no-show fee, cancel your ticket before the departure date.

• Refunds process time for canceled flights:

• Credit card and PayPal payments take seven business days.

• Cash or bank payments take 20 calendar days.

• When canceling a flight that has already been changed or a reissued ticket, the cancellation fee depends on whether your ticket is eligible for a full refund.

• For partially used tickets, you will get a refund from Cathay Airlines based on the rules to the same credit card or bank account you used for the original payment.

Cathay Pacific Compensation

• If you are denied boarding, and you had a confirmed booking, according to EC Regulation 261/2004:

• You can get EUR 600 in cash or travel vouchers (your choice), or EUR 300 and 40,000 Asia Miles.

• If they offer you a comparable alternate flight that does not make you arrive more than 4 hours later than your original schedule, your compensation is reduced by 50%.

• If Cathay Pacific cancels your flight and they do not provide an alternate flight, you can get EUR 600.

• If Cathay Pacific cancels the flight, and they offer an alternate flight that does not make you arrive more than 4 hours later than originally scheduled, your compensation will be reduced by 50%, as per EC Regulation 261/2004.

Cathay Pacific Cancellation Policy for Long Flight Delays

• If your airline flight is delayed by at least 4 hours, you get the following services for free:

• Meals and drinks, depending on how long you have to wait.

• Two chances to make phone calls, send emails, and messages via telex/fax.

• If your flight is delayed until the next day, you will receive the following items for free:

• A place to stay, like a hotel, even if it's overnight.

• Transportation to and from the airport and the hotel.

• If your flight is delayed by at least 5 hours, you have the option to cancel it and receive a full refund for:

• The parts of your trip you will not be taking.

• If needed, you can also receive a refund for the return flight.

24 Hour Cathay Pacific Flight Cancellation Policy 

• The 24-hour cancellation policy allows passengers to cancel flights without any cancellation fee. You can cancel your Cathay Pacific flight ticket within 24 hours of buying it and claim a refund if you meet these conditions:

• Book your flight on Cathay Pacific's U.S. website.

• Your flight goes to or from the United States.

• Cancel a ticket within 24 hours of booking.

• Your flight is at least 7 days away from the day you booked it.

• Note:

• Use Cathay's Global Contact Center because online cancellation will not work if you are canceling within Cathay Pacific’s 24-hour cancellation policy.

• If you cancel your flight within 7 days of your trip or more than 24 hours after buying your ticket, you have to pay a cancellation fee based on your route and fare conditions and you might not be entitled to a full refund.

Ticket Cancellation Fee at Cathay Pacific 

• If your ticket is unused or partially used, you have to pay the usual cancellation fee of 150 USD per passenger. For expired tickets, it is USD 200 per passenger.

• According to the Cathay Pacific cancellation fee, if you have a non-refundable fare and cannot get a refund for your Cathay Pacific ticket, you have to pay a fixed charge of USD 150 (plus any fare difference) to change to the following types of fares:

• Promotional

• Economy Save

• Premium Economy Standard

• Business Save.

• For Economy Standard fares, the rebooking fee is USD 50.

Cancel a Cathay Pacific Flight and Get a Refund

• Follow these steps to cancel your Cathay Pacific booking and get a refund:

• As per the Cathay Pacific refund policy if you bought your Cathay Pacific Airline ticket online from Cathay Pacific's website, app, or call center, Use the "Manage booking" feature to cancel the flight online.

• If you bought your ticket from a third-party website or a travel agent, Contact them directly to cancel your flight ticket and make a refund request.

• For redemption tickets, you can either call Asia Miles use their online form, or contact Marco Polo Club directly.

• Note:

• Reach out to Cathay Pacific's Global Contact Center to get more information and rebook a flight.

• If your flight gets canceled and is not operating, you will get a refund for the unused part of your ticket.

• This refund process might take 7 days for U.S. sectors and 21 days for other sectors.

Change Your Cathay Pacific Flight Booking Online

• If you booked directly through the Cathay Pacific website, mobile app, or by calling them, you can change your travel date, time, or destination using the Manage booking features by following these steps:

• a. Go to www.cathaypacific.com.

• b. Click on "Manage booking."

• Find your flight booking:

• Sign in using the Member sign-in option, or

• Use the Find a Booking option.

• Pick the flight you want to change.

• Click on "Change flight(s)" under your booking details (this shows up if you are eligible to make changes).

• Search for your new flight date, time, or destination.

• Choose your new flight.

• Follow the on-screen instructions to:

• Select your payment method.

• Fill in the necessary details.

• Confirm your new booking.

• If needed, Pay the fare difference.

• You will get your new e-ticket by email soon.

• You can also make changes to your Cathay Pacific flight booking using the mobile app.

Rebook Your Cathay Pacific Flight by Phone 

• To rebook your Cathay Pacific flight, just call Cathay's Global Contact Center. 

• Check out the list of phone numbers for different regions:

• United States (24/7, toll-free)

• Canada (24/7, toll-free)

• Hong Kong (24/7): 2747-3333

• Australia (24/7): 131 747

• United Kingdom (8 am–8 pm daily, local toll-free): 0800 917 8260

• Dubai (8 am–8 pm daily, local toll-free): Free

• India (9:30 am–5:30 pm, local toll-free): 8000 444 6554 

• WhatsApp: free

• For other countries, you can find the Global Contact Centers under Contact Us on +852 2747 2747.

Cathay Pacific Change Fees

• If you cannot change your flight for free according to Cathay Pacific's policy, they will charge you a flight change fee (also known as a rebooking fee).

• Changing the Departure Date

• You will have to pay a fee for rebooking if you need to change your flight date and your ticket does not qualify for free:

• Economy Standard: USD 50

• Promotional, Economy Save, Premium Economy Standard, Business Save: USD 150

• Note: 

• You cannot change or rebook Economy Supersaver fares to/from Hong Kong.

• If you change your flight date from a low season to a high season, you might have to pay the fare difference.

• You will not get any fare refund if you change your flight date from a high season to a low season.

Changing the Flight Route

• If you want to change your flight route and it's not free, you have to pay a certain rerouting fee:

• Economy Standard: USD 50

• Promotional, Economy Save, Premium Economy Standard, Business Save: USD 150

• Note:

• You will also have to pay any fare and tax difference for the new route. If your tickets are unused, Cathay Pacific will reevaluate the fares.

• If your new ticket is cheaper, you will not get a refund, but get the new ticket.

Changing Name on Tickets

• If you need to correct a minor name mistake on your Cathay Pacific ticket, you can do it for free. They will fix slight misspellings for free. But you cannot change the ticket to belong to someone else.

• Cathay Pacific does not charge for these types of name corrections:

• Adding or removing a middle name.

• Removing duplicate titles (if you booked online or via the mobile app).

• Swapping the first and last name.

• Fixing gender or title, like changing from Mr. to Ms., Mrs. to Ms., and so on.

• Correcting spelling errors of up to 3 characters in the first, middle, or last name.

Cathay Pacific Name Change Fee

• Here are the name change fees depending on your flight origin (as shown on your ticket) and method of booking:

• North America:

• Direct Booking (Online/Phone): Free of charge

• Booking via Travel Agent: USD 30

• Japan and Taiwan:

• Direct Booking (Online/Phone): USD 30

• Booking via Travel Agent: USD 30

• South Africa, South West Pacific, Hong Kong, Mainland China, South Korea, Sri Lanka, and the Middle East:

• Direct Booking (Online/Phone): Free of charge

• Booking via Travel Agent: USD 60

• India, Europe, South East Asia:

• Direct Booking (Online/Phone): USD 60

• Booking via Travel Agent: USD 60

• Note:

• If you are changing your name due to marriage or becoming a citizen, you need to provide proof with official documents.

• To change your complete name, you have to refund your original ticket, pay the necessary refund charges, and buy a new ticket in your new name.

Tips to Avoid Change/Cancellation Fee

• Use the Cathay Pacific 24-hour cancellation policy. It is valid for flights to/from the United States canceled within 24 hours of booking. You must have booked at least seven days before your flight through their U.S. website.

• Try to purchase a flexible fare. With it, you can change most flights for free and reduce cancellation charges.

• Achieve Elite-level status.

• Do not hesitate to call Cathay Pacific for advice to deal with a tricky situation.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information. Call us for Exclusive Fares