ANA Check in & Name Change - A Complete Guide

• Airline check-in and name change processes can be confusing and stressful, especially when traveling internationally or with ANA. This comprehensive 5,000 word guide will explain everything you need to know about checking in and changing your name when flying with ANA (All Nippon Airways).

Introduction

• ANA is one of the largest airlines in Japan and a member of the Star Alliance network. When flying with ANA, it’s important to understand their check-in requirements and policies around name changes, which can vary depending on your fare class and other factors.
• This guide will cover:
• How to check-in online and at the airport with ANA
• ANA’s rules and fees for name changes or corrections
• Steps for changing your name due to marriage or other reasons
• Tips for verifying your name when booking flights with ANA
• Answers to frequently asked questions about ANA check-in and name changes
• Whether you’re checking in for your flight or need to make a name change, this guide will provide you with everything you need to know for a smooth and stress-free experience when flying ANA.

Checking In for ANA Flights

• ANA offers several check-in options for passengers depending on your departure airport, fare class and other factors. Here are the main check-in channels available:

• Online check-in

• Available 46-9 hours before departure

• Complete check-in on ANA's website or mobile app

• Print or save your boarding pass

• Airport check-in counters

• Located at ANA counters at the departure airport

• Open 3-2 hours prior to departure

• May need to show passport and other documents

• Self service airport kiosks

• Available at many airports

• Scan passport to print boarding pass

• Complete baggage check and seat assignments

• ANA Mileage Club members and first/business class passengers typically have access to priority check-in counters and services. Make sure to allow sufficient time for check-in based on your departing airport and class of service.

Online Check-In with ANA

• ANA recommends completing check-in online whenever possible. Online check-in opens 46 hours prior to departure and closes 9 hours before scheduled departure time.

• To check in online with ANA:

• Visit the ANA website or open the ANA app

• Enter your booking reference and passenger details

• Select your seats and add baggage information

• Accept terms and conditions

• Print or save your boarding pass to your mobile device

• You can also download the ANA app on your iOS or Android device to complete check-in through the app. This provides access to your mobile boarding pass.

• If you have luggage to check, you will need to bring it to the airport and drop it at the baggage drop or check-in counter. But you can skip the check-in line with your online boarding pass.

Airport Check-In with ANA

• If you did not complete online check-in, you will need to check-in at the airport prior to your ANA flight. Airport check-in opens 3-2 hours before departure time. Look for ANA branded counters or self-service kiosks in the departures area.

• You will need the following documents for airport check-in:

• Boarding pass or booking confirmation

• Valid passport

• Any required visa or entry documents

• Credit or debit card if checking bags

• The check-in agent will verify your identification, flight details, print your boarding pass and tag your checked luggage. You can also request seat assignments or upgrades at this time.

• ANA also offers priority check-in counters for first class passengers, Sapporo Limited Express Airline (SLA) service, Mileage Club Diamond members and passengers requiring special assistance. Look for the designated priority line or counter when you arrive at the airport.

• Self Service Kiosk Check-In

• Many airports have ANA self-service check-in kiosks to print your boarding pass quickly without lining up. These are easy to use:

• Locate the ANA kiosk in the departure hall

• Scan your passport to pull up your reservation

• Confirm passenger and flight details

• Choose seat assignments

• Print boarding pass and baggage tags

• Attach tags to checked bags and drop at baggage area

• The kiosks offer the same services as a check-in counter in a few simple touches. Look for kiosks marked with the ANA logo.

Name Changes and Corrections on ANA Flights

• ANA has specific policies regarding name changes, corrections and discrepancies that apply for all flight reservations. Here are the key things to know if you need to change your name after booking or if it is spelled incorrectly:

• Name Change Fees

• Name changes are permitted up to 24 hours before departure

• Changes fees depend on fare rules and class of service

• Basic economy class tickets often cannot be changed

• Name Corrections

• Spelling fixes can be made for free up to airport check-in

• Bring documentation showing correct spelling

• Matching Documents

• Your passport name must match ticket by departure

• Some leeway is given for middle names or suffixes

• Unused Tickets

• Tickets issued in an old name can be reissued if unused

• Reissuing fees apply based on original fare

• New documents must be presented to reflect name change

• In general, earlier notice results in lower fees for name changes. Basic economy class tickets often cannot be changed at all after purchase.

Here is an overview of the ANA policy

• Name Change Policy

• Timeframe:

• Earlier than 60 days before departure: Free for award ticket, fees apply for others

• 60-15 days before departure: 5,000-10,000 JPY fee

• 15-1 days before departure: 10,000-20,000 JPY fee

• Within 24 hours before departure: Not permitted

• Fare Class Allowances:

• First/Business Class: Allowed with fees

• Discounted Economy: Allowed with fees

• Basic Economy (E class): No changes allowed after booking

• Documents Needed:

• Marriage certificate

• Name change authorization

• Passport or other official ID showing new name

• The best practice is to verify the name on your ANA booking matches your government ID documents to avoid issues later. Contact ANA reservations right away if you find an error after booking.

Changing Your Name Due to Marriage

• One of the most common reasons for updating your name with ANA is due to marriage. Here is how to change your name if you are getting married around the time of your flight:

• Purchase ticket in your unmarried name if traveling before your wedding. You can provide your married name later.

• Notify ANA as soon as possible after your marriage and provide a copy of your marriage certificate.

• Fill out a name change application form.

• Pay the applicable name change fees based on fare class and timing.

• Your boarding pass must reflect your married name before travel.

• Carry both your marriage certificate and passport in your new name when traveling.

• ANA will try to accommodate name changes due to marriage whenever possible. Just be sure to notify them as soon as you can to ensure your booking and documents reflect your updated married name.

Other Name Change Situations with ANA

• Reasons for changing your name with ANA go beyond just marriage. Here are some other common situations:

• Divorce - Provide divorce decree with revert back to maiden name

• Adoption - Show adoption certificate with new legal name

• Gender transition - Submit legal name change court order

• Children - Baby name added after birth certificate issued

• In all these cases, promptly contact ANA with legal documents for the name change. The earlier you notify them, the lower the reissue fees will be.

• For minor spelling fixes, the name on your ID just needs to match your ticket by departure time. But for legal name changes, your documents must be updated in advance through ANA to reflect your new name.

Verifying Passenger Names when Booking ANA

• Avoiding name issues starts when you first book your flight. Here are some tips for verifying names when purchasing ANA tickets:

• Enter full legal name as it appears on your passport. Include middle names and suffixes.

• Double check spelling is exactly the same on booking confirmation.

• List name in Western order, with given name first and surname last.

• Enter separate fields for first, middle and last names. Don't abbreviate.

• Match name on frequent flyer account if using mileage redemption.

• Provide passenger gender and date of birth for additional verification.

• Save booking confirmation to check name accuracy.

• Taking a few simple steps when initially purchasing your ANA ticket can prevent the hassle of fixing name errors later on. Entering information slowly and carefully is key.

Frequently Asked Questions about ANA Check-in and Name Changes

• Here are answers to some common questions travelers have about ANA's policies:

• Can I change my name online or do I have to call?

•     You can start the name change process online by filling out a request form. But you'll need to follow up with ANA reservations by phone to complete the reissue transaction.

• What if there is a spelling error in my name on the ANA ticket?

•     Minor spelling errors can be fixed at no charge up to airport check-in time. Bring ID documents showing the correct spelling.

• How long before departure can I change my name on an ANA ticket?

•     Name changes must be completed no later than 24 hours prior to your ANA departure time. Make requests as early as possible.

• What happens if my name doesn't match my passport when flying ANA?

•     Any name discrepancies must be resolved before departure. You may be denied boarding if your ticket name does not match your passport.

• Does ANA charge a fee for infant name changes?

•     Infants under 2 years old without a seat are exempt from ANA's name change fees. Provide legal documentation showing updated name.

• Can I do an ANA name change or correction online or by phone?

•     You can start the process online or by phone, but will need to complete in person at a ticket office due to verification requirements.

• Does my middle name or suffix need to be exactly the same for ANA?

•     Your first and last names must match your passport when flying ANA. Some differences in middle names or suffixes are allowed.

• What if I need to change the gender on my ANA booking?

•     Gender markers can be updated by providing legal documentation of gender change such as doctor letter, court order or updated government ID.

• What is the best way to avoid name issues when booking ANA flights?

•     Carefully verify the name you enter matches your legal ID documents exactly. Contact ANA immediately if you notice any discrepancies after booking.

• What if I need to change my name due to divorce or going back to my maiden name?

•     You will need to provide official documentation of your name change such as a divorce decree or court order. Fees will apply based on the timing and fare class of your ANA ticket.

• Can I change my title or salutation when checking in with ANA?

•     Yes, you can modify your title, salutation (Mr., Mrs., Ms.) and suffix (Jr., Sr.) without penalty. These are not considered formal name changes.

• What should I do if my ANA ticket has the wrong date of birth?

•     Incorrect date of birth can be updated for free. Provide official ID at check-in to verify your true date of birth so the boarding pass matches.

• What if my ANA e-ticket contains incorrect personal information?

•     Notify ANA immediately to correct any errors in your personal info such as passport number, gender, spelling mistakes, etc. Prompt updates can avoid change fees.

• If my passport is expiring soon, can I still check-in online with ANA?

•     Your passport must be valid for the entirety of international travel. You may need to reconfirm your reservation with current passport details before online check-in opens.

• How early should I arrive for an ANA flight with a name change?

•     Arrive at least 2-3 hours prior when traveling after a name change. Extra time is needed for the check-in agent to verify documents and reissue boarding pass.

• What do I do if I lost my official ID needed for my ANA name change?

•     Contact ANA as soon as possible to explore options. You may need to postpone your trip until replacement ID documents can be obtained to complete the name change process.

• Can I change my ANA booking to another person if I can't fly?

•     Name changes to another person are not permitted. The booking must remain in the name of the original passenger or be fully cancelled/rebooked.

• Is there a way to get a refund if I need to cancel due to an ANA name change issue?

•     Refund eligibility depends on the original fare rules and class of ticket. Non-refundable tickets are unlikely to be refunded, even with a name change.

Conclusion

• Checking in and managing name changes with ANA doesn't have to be difficult if you understand their policies. Complete online check-in whenever possible and allow enough time for name updates based on your fare rules. Have your documents in order and contact ANA promptly if you need to modify your booking. Follow these tips for smooth travels when flying All Nippon Airways.

Contacting Us

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