Air Canada Check-in and Name Change policy

A few words about Air Canada Check-in and Name Change policy

  • Air Canada is Canada's main airline and the largest one. The airline operates mainly from three key airports: Calgary International Airport, Montreal Pierre Elliott Trudeau International Airport, and Toronto Pearson International Airport.
  • The interesting fact about Air Canada is that it is one of the very few airlines globally that flies to all six inhabited continents. They have different divisions like Air Canada Cargo, Air Canada Express, and Air Canada Rouge. The airline also partners with various others, such as Aegean Airlines, Aer Lingus, Air China, and many more. It started back in 1937 and is now the tenth biggest passenger airline globally based on its fleet size. Its flexible policies offer several options for its passengers to check in and an easy process to fix mistakes in the name of an Air Canada ticket.

Online Check-In

  • Air Canada makes check-in easy with online options. You can check in 24 hours before your flight using the Air Canada mobile app or the airline website.
  • Just be sure to wrap up your online check-in 45 minutes before domestic flights or 60 minutes before international flights.
  • Don't forget to have your booking reference and passport details handy for a smooth check-in process.

Airport Check-In

  • For passengers who are not comfortable with online check-in, Air Canada has designed Airport Check-In for their convenience.
  • Starting 12 hours before departure, passengers can check in using self-service kiosks at the airport.
  • Remember, check-in closes 45 minutes before domestic flights and 60 minutes before international flights, so, we suggest arriving at the airport early.
  • Note: Air Canada has the right to deny boarding if passengers check in or arrive at the boarding gate late.

Air Canada Mobile Check-in

  • Check-in for your Air Canada flight easily using your mobile phone or the Air Canada mobile app.
  • Mobile check-ins are available 24 hours before your flight until the check-in deadline.
  • Use your mobile phone or the Air Canada mobile app for Android and Apple devices.
  • Once you complete all steps of check-in, you will receive your electronic boarding pass on your mobile device.
  • If your device is not eligible, get your boarding pass from the airport’s self-service kiosk or an Air Canada agent.
  • Note: When using the mobile app, you will see the same check-in options as online. 

Air Canada Airport Kiosk Check-in

  • You can start checking in at the self-serve kiosks 12 hours before your flight, right up to the check-in deadline.
  • The Kiosk allows you to:
  • Check-in for your flight
  • Print your boarding pass
  • Choose, modify, or upgrade your seat
  • Change to a same-day flight or an earlier departure
  • Pay for your baggage
  • Enter your frequent flyer number
  • Provide your passport details (APIS)
  • Input information about your checked baggage
  • Print baggage tags
  • Add or remove a bag (if you haven't printed baggage tags yet)
  • Email or print your payment receipts
  • Get your electronic boarding pass on your mobile device
  • Purchase last-minute upgrades (if eligible)
  • Note: Only passengers with a confirmed reservation can use these convenient self-serve kiosks at most airports.

How to identify yourself at a Self-Service Kiosk?

  • Follow these simple steps to check in at a self-service kiosk:
  • Use your passport, itinerary receipt, or online check-in pass.
  • Put in your credit/debit card, Aeroplan, or Star Alliance card.
  • Type in your frequent flyer number (Star Alliance/Aeroplan) or booking reference number.
  • Note:
  • You cannot use the self-service kiosk if you are checking in a child who is traveling alone.
  • Whether you have an e-ticket or a paper ticket, you can use the self-service kiosk.

Air Canada Name Correction Policy

  • When traveling with Air Canada, the name on your ticket must match exactly with the name on your official ID, like your passport or driver's license. This is not just an airline thing – it is a rule from the government. If your Air Canada ticket has a little mistake in the name, like a typo, you need to fix it right away. You will have to show proof with the right documents. If not, they might not let you on the plane. So, make sure your name does not have any mistake.

Name Correction Tips

  • When it comes to your Air Canada ticket, do not worry about your middle name – they do not require a middle name in your full name.
  • The big deal is getting your first and last name right on your ticket and boarding pass.
  • If you see a mistake or a misspelling within 24 hours of booking, cancel your ticket, get a refund (for free), and then book again with the correct name.
  • But, if you spot the error after that 24-hour window, no worries! Just reach out to the Air Canada office in your city right away, and they will help you fix it. 

Air Canada's Name Change Rules

  • You cannot change the entire passenger's name on an Air Canada ticket. But, if your name changed because of marriage, divorce, legal adoption, or a court-ordered name change, follow these steps before you travel:
  • Get your Marriage Certificate.
  • Have your Divorce Order document ready.
  • Get the Legal Adoption Papers.
  • Bring along any Valid Court Documentation.
  • Contact Air Canada with these documents to update your name on the ticket.
  • If there's a tiny mistake in your name, no worries! You might not have to pay anything, but you need to show proof with the right documents.
  • For big mistakes, here's the deal:
  • If you have a Flex ticket, it might cost you USD 50 to fix things.
  • If it's a Comfort ticket, the charge could be USD 25.
  • Good news! You won't be charged anything if you need to correct a Latitude, Premium Economy, or Business ticket, as long as they're super flexible.

Air Canada Name Correction Fee

  • If there is a tiny mistake in your name, you might not have to pay anything, but you need to show proof with the right documents.
  • For big mistakes, follow the given steps:
  • If you have a Flex ticket, it might cost you USD 50 to fix things.
  • If it is a Comfort ticket, the charge could be USD 25.
  • Note: The good thing is that you will not be charged anything if you need to correct a Latitude, Premium Economy, or Business ticket, as long as they are super flexible.

Air Canada Waives Name Change Fees for Support Persons

  • If you are a support person traveling with someone who has a disability and found an error in your name, Air Canada is here to help. You can change your name without paying any fees if you
  • Do it at least 48 hours before the flight (but don't wait later than 24 hours before takeoff).
  • There will be no charges to change the name in such cases.

Conclusion

  • Key Points for Air Canada Flight Check-In
  • Try to arrive at the airport well in advance to avoid any last-minute rush.
  • Bring a government-issued photo ID and your flight details.
  • Have your booking reference or confirmation number handy.
  • Use online check-in, kiosks, or mobile apps for a smoother process.
  • Be aware of baggage allowances and restrictions.
  • If flying internationally, ensure you have a valid passport, visa, and any required travel documents.
  • Be prepared for security checks and follow guidelines for liquids, electronics, and personal items.
  • Get your boarding pass at the check-in counter or through electronic methods.
  • If you have specific seat preferences, confirm or select them during check-in.
  • Notify staff of any special assistance needs for a smooth travel experience.
  • Stay informed about any flight delays or changes via airline announcements or notifications.
  • Arrive at the gate on time as per the boarding announcements.

FAQs

  • Q: What are the Air-Canada check-in times for international flights?
  • A: Checking in for your international flight with Air Canada is simple! You can start 24 hours before your flight. Just remember to finish check-in:
  • 1 hour before your flight if you are traveling to or from the USA and other international places.
  • 3 hours before your flight if you are heading to the U.S. from Toronto Pearson Airport.
  • Q: How early can I drop my bags for my Air Canada flight?
  • A: Dropping off your bags for an Air Canada flight is easy! You can do it as early as:
  • 4 hours before your flight if you're flying from the U.S. or Canada.
  • 3 hours before your flight from any other airport.
  • Q: Can I change the name on the Air Canada reservation?
  • A: According to Air Canada's rules, the name on your ticket must exactly match your government-issued photo ID. You can only fix minor mistakes by changing up to three characters. Don't forget to send the airline a digital copy of your government ID to make sure everything is in order.
  • Q: Are there any restrictions on Air Canada's official site check-ins?
  • A: For the most part, if you have an electronic ticket, you can easily check-in online using Air Canada’s official site. However, if you are an unaccompanied minor, need a wheelchair or medical help, have a special service request, or are traveling with pets, please head to the airport ticket counter for check-in.
  • Q: Does Air Canada allow international ticket name changes?
  • A: Yes, Air Canada allows name corrections for international flight bookings. To process the correction, passengers must submit the original proof of identification for validation. You can easily make the name correction by contacting Air Canada and updating the passenger's name and phone number on the international reservation.
  • Q: How quickly does Air Canada process the name correction on the flight booking?
  • A: After you request a name correction with Air Canada, you'll get a confirmation within 24 hours. You can even ask for a name correction up to two hours before your flight is set to take off. They make it quick and easy for you.

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