About Singapore Airlines
Singapore Airlines is the flag carrier airline of Singapore. It is one of the most awarded airlines in the world and is renowned for its excellent service and safety record. The airline operates a hub-and-spoke network focused primarily on the Southeast Asian region.
Singapore Airlines Contact
To contact Singapore Airlines, customers can call their 24/7 contact center at +65 6223 8888. Other contact methods include email and social media channels like Facebook and Twitter. Singapore Airlines aims to respond to all inquiries within 24 hours.
Singapore Airlines Customer Service
The Airline is consistently ranked among the best airlines in the world for customer service. They are known for their friendly, helpful, and efficient customer service agents. Singapore Airlines invests heavily in customer service training for all employees.
Singapore Airlines Ranking
The Airline is currently ranked the 2nd best airline in the world according to Skytrax’s World Airline Awards. It has won this honor many times over the years. Singapore Airlines is renowned for its luxurious first and business-class cabins, fine dining, and consistently excellent service.
Singapore Airlines Flights
The Airline and its regional wing SilkAir operate flights to over 60 destinations in more than 30 countries. Key routes include flights between Singapore and major cities in Australia, China, India, Japan, Malaysia, Thailand, the UK, and the USA.
Singapore Airlines Route Map
The Airline flies to destinations across 6 continents. Some of the major cities on its route map include London, New York, Los Angeles, Sydney, Melbourne, Hong Kong, Tokyo, Shanghai, Bangkok, Kuala Lumpur, and Mumbai.
Singapore Airlines Flight Destinations
Some of the top flight destinations served by Singapore Airlines include:
- London – daily nonstop flights to London Heathrow
- New York – nonstop flights to New York JFK with the new A350-900ULR
- Los Angeles – nonstop flights with A350-900ULR
- Frankfurt – nonstop flights to Frankfurt Airport
- Paris – daily flights to Paris Charles de Gaulle
- Milan – nonstop flights to Milan Malpensa Airport
- Moscow – nonstop flights to Moscow Domodedovo Airport
- Johannesburg – nonstop flights to O.R. Tambo International Airport
- Tokyo – multiple daily flights to Tokyo Narita Airport
- Shanghai – multiple daily flights to Shanghai Pudong Airport
- Hong Kong – multiple daily flights to Hong Kong International Airport
- Bangkok – multiple daily flights per day to Bangkok Suvarnabhumi Airport
- Sydney – multiple daily nonstop flights to Sydney Kingsford Smith Airport
- Melbourne – daily nonstop flights to Melbourne Tullamarine Airport
Singapore Airlines Booking
The easiest way to book Singapore Airlines flights is on their website singaporeair.com. Customers can search for fares, make bookings, select seats, and manage bookings online. Phone bookings are also available 24/7. Travel agents can book Singapore Airlines flights for clients as well.
Singapore Airlines Manage Bookings
Passengers can easily manage their Singapore Airlines ticket bookings online at singaporeair.com. Services include:
- View, select, and change seat assignments
- Upgrade to a premium cabin
- Add special meal requests
- Update passenger details
- Purchase excess baggage
- Request wheelchair assistance or other special services
- Join/view frequent flyer KrisFlyer account
- Access mobile boarding passes
Singapore Airlines Policies
Singapore Airlines has outlined policies for booking, cancellations, refunds, baggage, and other key aspects of the travel experience. Being familiar with these policies helps ensure a smooth trip.
Booking Policy
Singapore Airlines tickets are non-transferable. Passengers must present a valid photo ID matching the ticket at check-in. Tickets must be issued in the legal name matching the passport. Changes incur fees and fare differences may apply.
Cancellation Policy
Voluntary cancellations and changes incur fees based on the ticket fare rules. Involuntary cancellations due to unexpected circumstances may be refunded without penalty. Refund eligibility is determined on a case-by-case basis.
Refund Policy
Ticket refunds are allowed per the applicable fare rules and conditions. Refunds may take up to 30 days to process. Refunds are issued in the original form of payment. Rules differ for partially used tickets.
Baggage Policy
Checked baggage allowances are based on cabin class, frequent flyer status, and destination. Carry-on bags must fit under the seat or in the overhead bin. Extra or oversized/overweight bags incur fees.
Baggage Allowance
The standard checked baggage allowance on Singapore Airlines is as follows:
- First & Business Class – 2 bags up to 32kg (70lbs) each
- Economy Class – 2 bags up to 23kg (50lbs) each
Passengers can check the specific baggage allowance for their booking on singaporeair.com.
Singapore Airlines Baggage Fees
Excess and oversized/overweight bag fees on Singapore Airlines are approximate:
- Excess bag fee – $100-$200 per extra bag
- Oversized bag fee – $100-$300 per bag
- Overweight bag fee – $100-$500 per bag
Passengers can get precise fee estimates on singaporeair.com. Discounted baggage rates may apply for frequent flyers.
Singapore Airlines Extra Baggage
Extra checked bags can be purchased in advance on singaporeair.com or at the airport. Fees apply based on route and fare booked. Carry-on and checked bags cannot exceed size and weight limits. Oversized or overweight bags incur heavy fees.
Singapore Airlines Check-In
Online and mobile check-in opens 48 hours before departure and closes 1 hour before scheduled departure time. Passengers must check-in at least 60 minutes prior at the airport for short haul flights, and 2-3 hours prior for long haul.
Singapore Airlines Facilities
The Airlines offers excellent facilities and amenities including:
- Onboard Wi-Fi internet access
- Premium cabin lounge access
- lie-flat seats in Business Class
- Onboard bar and lounges
- Book the Cook gourmet dining
- KrisWorld in-flight entertainment
- Choice of special meals
Singapore Airlines Seat Selection
Seats can be pre-selected for free when booking or managing reservations online. Passengers can choose standard seats or pay extra for preferred seats with extra legroom, etc. Seating arrangements vary across the different aircraft cabin layouts.
Singapore Airlines Business Class
Singapore Airlines is renowned for its exceptional business-class experience. Key features include:
- Lie-flat seating with direct aisle access
- Book the Cook gourmet a la carte dining
- Premium champagne and wines
- Givenchy sleepwear and luxury amenity kits
- Priority services on the ground
- Access to SilverKris lounges
How to Book a Flight with Singapore Airlines
Booking Singapore Airlines flights is quick and easy on singaporeair.com. Customers can:
- Use the booking engine to search for dates and fares
- Select desired outbound and return flights
- Enter passenger and contact details
- Choose seat assignments
- Add any extras like extra baggage
- Make payment by credit card
- Receive e-ticket confirmation
Alternatively, contact a Singapore Airlines reservations agent by phone or visit a local travel agent.
Singapore Airlines Reviews
Singapore Airlines is one of the most highly regarded airlines with excellent reviews from travelers and awards from industry organizations. They are praised for consistent, high-quality service, comfortable cabins, and high-end amenities. Negative reviews are rare but may mention mediocre economy-class meals or average entertainment options.
Singapore Airlines Experience – Positive and Negative
Most reviews of flying with Singapore Airlines are overwhelmingly positive. Travelers praise the airline for its impeccable service, spacious and comfortable seats, high-end amenities, and culinary excellence. Negative critiques are uncommon but may include:
Positives
- Attentive, friendly service
- Lie-flat seats in premium cabins
- Quiet and smooth flights
- Gourmet cuisine tailored to routes
- Premium lounge access
- Latest in-flight entertainment
Negatives
- Expensive fares
- Average legroom in economy
- Limitations for vegetarian/special meals
- Dated entertainment in older cabins
- Polarizing cabin aromas
Conclusion
With superb service, renowned premium cabins, extensive connectivity, and 5-star amenities, Singapore Airlines has earned its status as one of the world’s best airlines. For a seamless, comfortable travel experience, Singapore Airlines is a top choice for flights throughout the Asia Pacific region and beyond.
