How to Cancel an Ethiopian Airlines Flight?

Sometimes plans change, and you might need to cancel your Ethiopian Airlines flight. But don’t worry! It’s not tough! Ethiopian Airlines has simple rules to make cancellations smooth.

Whether you booked online, through an app, or at the airport, there’s a way for you to manage your flight. You can cancel within 24 hours for free or pay a small fee after that. Refunds, vouchers, and alternative options are all part of the process.

By knowing the rules, fees, and steps, you can cancel your flight easily and stay stress-free while planning your next trip. So, let’s know these rules deeply.

Before Canceling an Ethiopian Airlines Ticket, Know the Cancellation Rules

If you’re thinking about canceling your Ethiopian Airlines flight, here’s what you need to know to make it easy:

24-Hour Cancellation Rule:

Booked your flight? You have 24 hours to cancel it without paying any fee. But there’s a twist: your flight must be at least 7 days away. If you cancel within this window, you’ll get a full refund. 

After 24 Hours Cancellation:

Missed the 24-hour window? No worries! You can still cancel, but you have to pay a fee. The amount depends on your ticket type, destination, and how close to the flight you’re canceling.

What Happens If You Cancel a Non-Refundable Ticket:

Non-refundable tickets are tough to cancel. If you cancel, you usually won’t get your money back. However, Ethiopian Airlines might offer you a travel voucher for future use. This depends on the fare rules of your ticket.

Ethiopian Airlines makes the cancellation process easy to do online. Here’s how you can cancel your ticket using different methods:

How to Cancel an Ethiopian Airlines Ticket Online?

Here’s how you can cancel your Ethiopian Airlines ticket using different online methods:

Via Website

• Visit the Website: Go to the Ethiopian Airlines website.
• Log In: Click on “Login” at the top-right corner and enter your username and password.
• Manage Booking: Once logged in, go to the “Manage Booking” section.
• Enter Details: Provide your booking reference and last name.
• Cancel Flight: Select the flight you wish to cancel and follow the prompts to complete the cancellation.

Via App

• Open the App: Launch the Ethiopian Airlines mobile app on your device.
• Log In: Enter your account credentials to access your bookings.
• Manage Booking: Navigate to the “Manage Booking” section.
• Select Flight: Choose the flight you want to cancel.
• Confirm Cancellation: Follow the on-screen instructions to cancel your booking.

Via Live Chat

• Visit the Website: Go to the Ethiopian Airlines website.
• Access Live Chat: Look for the live chat option, usually available at the bottom right corner of the page.
• Initiate Chat: Click on the chat icon and start a conversation with a customer service representative.
• Request Cancellation: Inform the representative about your need to cancel the flight.
• Follow Instructions: The agent will guide you through the cancellation process.

Cancel Ethiopian Airlines Ticket Offline?

Let’s check how you can cancel your flight offline:

Via Customer Service

• Gather Ticket Information – booking reference (PNR), ticket number, passenger name, travel dates.
• Check Fare Rules – review cancellation and refund conditions on your ticket or airline website.
• Call Ethiopian Airlines Customer Service
  • Global: (+251-11) 617 9900
  • U.S. Toll-Free: 800-445-2733 or +1 (800)-508-5698
• Verify Your Identity – provide booking details and answer security questions.
• Request Cancellation – ask to cancel your ticket, confirm charges, and available refund/credit.
• Confirm Refund Method – clarify if you’ll get money back or a travel credit; note processing time.
• Get Written Confirmation – request an email/SMS confirmation and keep it until refund/credit is processed.

At the Airport

You can also cancel your ticket at the airport. Go to the Ethiopian Airlines ticket counter before your flight’s departure. Provide your booking details and ID. The airline staff will help you with the cancellation and inform you about any refund eligibility.

What is Ethiopian Airlines’ Flight Cancellation Fee for Different Fare Classes? 

• Economy Class: If you cancel a refundable ticket, there’s usually a $100 fee. Non-refundable tickets typically don’t offer refunds, but you might get a travel voucher instead.
• Business Class: Cancelling a refundable ticket may cost around $200. Non-refundable tickets often don’t allow cancellations or refunds.
• First Class: Refundable tickets might have a $300 cancellation fee. Non-refundable tickets generally don’t offer refunds.
• Promotional Fares: These are usually non-refundable and non-changeable, meaning no refunds or changes are allowed.

What Happens if Ethiopian Airlines Cancels Your Flight?

If Ethiopian Airlines cancels your flight, you get a few options to use.

• Full Refund: You can get all your money back with no extra cost.
• Alternative Flight: You can choose another flight offered by the airline without paying extra.
• Extra Compensation: Depending on the rules and your situation, you may get additional help or services.
• Easy Process: Also, you can just contact Ethiopian Airlines customer service or use the website to manage your booking.

What are the Conditions to Cancel an Ethiopian Airlines Flight?

Cancelling a flight with Ethiopian Airlines is simple, but there are a few rules you need to know. 

24-Hour Free Cancellation

You can cancel your ticket within 24 hours of booking. No fees will be charged during this time. This rule works for all ticket types, including Business Class and Cloud Nine. Make sure your booking is made at least 7 days before the departure date.

After 24 Hours

If you cancel your ticket after the 24-hour window, cancellation fees will apply. The fees depend on your ticket type, the route, and the timing of your cancellation. For domestic flights, the fee is usually around $35. For international flights, it can range from $100 to $200.

Refundable vs. Non-Refundable Tickets

Refundable tickets allow you to get your money back, minus any applicable fees. Non-refundable tickets do not offer a cash refund. However, sometimes you may receive a travel voucher that you can use for a future flight.

Booking Method Matters

It’s important to cancel your ticket the same way you booked it. If you booked online, cancel online. If you booked at the counter, cancel at the airport. This ensures that your cancellation is processed correctly and without any issues.

Special Conditions

• Tickets must be booked at least 7 days before departure.
• Senior citizens, disabled passengers, or new immigrants may need to provide certificates for certain benefits.
• No-show or last-minute cancellations may incur extra fees.

Ethiopian Airlines Refund Rules and Regulations

Ethiopian Airlines has easy guidelines to help you understand when and how you can get your money back. Let’s break it down in a simple way.

• You can request a refund for tickets purchased through remote sales if the ticket is cancelled.
• Refund requests must be made at least seven days before your first flight.
• Cancellations within 24 hours of booking are usually free, as long as your flight is at least 7 days away.
• Refundable tickets can be refunded minus any applicable cancellation fees.
• Non-refundable tickets do not provide cash refunds, but you may get a travel voucher.
• If you don’t show up for your flight (No-Show) or cancel late, additional fees may apply.
• Tickets purchased through travel agencies should have refunds requested directly via the agency.
• Tickets purchased with cash or bank deposit may require you to visit the nearest Ethiopian Airlines ticket office.
• Refunds for extra services like seat selection, upgrades, baggage, Wi-Fi, or lounge access are possible if the service is affected.
• Once a refund request is submitted, it cannot be reversed. Make sure all details are correct before submitting.

How to Get a Refund?

• Go to the Ethiopian Airlines website or mobile app.
• Log in and go to “Manage Booking.”
• Find your flight and select “Cancel Flight.”
• After cancelling, submit a refund claim via the website or contact customer service.
• You’ll get confirmation and updates on your refund status.
• If your flight was cancelled by the airline or there’s a schedule change, you can also submit a refund form for any impacted services.

Flight Change vs Flight Cancellation – Which is Better?

When your plans change, you might wonder: should you change your flight or cancel it? Changing your flight is often better. You can pick a new date or time and pay a small fee, keeping your ticket safe. It’s great if your plans are flexible.

Cancelling your flight may give you a refund for refundable tickets, but non-refundable tickets usually give a travel voucher.

Cancellation fees depend on your ticket type, route, and timing. Using Ethiopian Airlines’ website or customer service, you can easily manage your booking and make the right choice.

Conclusion

So, you can choose the best cancellation way depending on your ticket type and timing. Refundable tickets can get your money back, while non-refundable tickets might give a travel voucher. You can cancel online, via the app, at the airport, or through customer service.

Ethiopian Airlines also offers alternatives if they cancel your flight. By understanding the cancellation rules, fees, and refund process, you can save time, avoid mistakes, and make the experience smooth and simple. Now, you can manage your booking confidently and keep your travel plans flexible!