Looking for a cheap rental car and wondering if NU Car Rentals is the right pick? You’re not alone. The company operates in the U.S. and many international locations, offering budget-friendly rental options that catch the eye of travelers who want to save.
But low prices can sometimes bring questions. Reviews show mixed experiences, with happy renters praising clean cars and good deals, while others complain about hidden fees, pushy insurance sales, and long waits.
This article will walk you through everything you need to know to decide if NU Car Rentals is really worth it.
What is NU Car Rentals?
NU Car Rentals is an international car rental company. They operate in over 30 countries, offering various car models at affordable prices. They have locations near major airports, which makes them convenient for travelers.
According to their official website, NU Car Rentals provides great deals, low prices, and a wide selection of vehicles for all types of travelers.
Nu Car Rentals Contact Details
- EMAIL: Reservations@NUCarRentals.com
- TOLL FREE (US & CANADA): 877.535.7117.
- INTERNATIONAL: +1.210.201.0280
- FAX: +1.210.547.7887
How to Make a Booking with NU Car Rentals?
Booking a car with NU Car Rentals is quick and simple. You don’t need to stress or follow confusing steps. It’s all pretty easy. Think of it like picking your favorite snack from a shelf. Here’s how you can do it:
Steps to Book NU Car Rentals
- Go online: Go to the NU Car Rentals website. Or, if you like comparing deals, check travel sites like Expedia, KAYAK, or Skyscanner.
- Add your trip details: Type in where you’ll pick up and drop off the car. Don’t forget the dates and times you need it.
- Pick your ride: You’ll see different choices, like small cars, big SUVs, or even something fancy. Choose the one that fits your plan best.
- Add extras if you need them: Want a car seat? Or maybe GPS? You can add those during booking.
- Double-check the terms: Look out for things like unlimited mileage or free cancellation. Those little details can save you from surprises later.
- Click book and you’re done: That’s it! You’ll get your confirmation, and your rental car will be waiting when your trip starts.
Is NU Car Rentals So Cheap?
NU Car Rentals might look cheap at first, but the low price can be tricky. The base rates are often very small, which makes you think you’re saving money.
But many people end up paying more because of hidden fees, surprise add-ons, or pressure to buy extra insurance.
Some renters also mention confusing terms that make the final bill bigger than expected. That’s why the “cheap” price isn’t always the real cost.
If you do book, always read the fine print, ask questions, and keep track of what you’re agreeing to before you sign anything.
What Customers Say About NU Car Rentals?
NU Car Rentals reviews are mixed. Some people like the low prices and clean cars. Others complain about surprise fees, tricky insurance, or poor service. To stay safe, always read the contract and check every charge.
Positive Reviews About NU Car Rentals
- Helpful staff: Some customers said workers were kind, polite, and went the extra mile.
- Smooth pick-up: Many liked that check-in was quick and easy.
- Clean cars: Cars were described as tidy and well-kept.
- Good prices: Renters felt the cost was fair or cheaper than others.
- Fast shuttle: Shuttle buses ran often and saved waiting time.
- Easy return: The drop-off process was simple and stress-free.
- No hidden charges: A few said their bill matched the original quote.
- Cold AC & reliable cars: Cars worked fine for long trips, even if not perfect.
- Deposit returned quickly: Some got their money back the same day.
- Regular renters trust them: Frequent customers reported always having 5-star service.
Common NU Car Rentals Complaints
- Hidden fees: Customers say the final bill is often much higher than the original quote.
- Forced insurance: Many report being pressured or tricked into buying costly insurance, even when they declined.
- Dirty or unsafe cars: Complaints about cars with bald tires, broken parts, or poor condition.
- Bad customer service: Staff described as rude, pushy, or unhelpful.
- Deposit problems: Security deposits are not refunded or held much longer than promised.
- Scam-like practices: Some renters say contracts were misleading or signatures were misused.
- Fuel scams: Charged way more than agreed for fuel, sometimes over $12 a gallon.
- Unclear or unsafe locations: Rental offices in poor areas, off-site, or difficult to find.
- Extra charges after return: Bills for damages or add-ons that renters say they never agreed to.
- False advertising: Cheap rates are advertised, but the real cost ends up 3–8 times higher.
What Are the Pros and Cons of Renting a Car from NU Car Rentals?
When you’re looking for a rental car, NU Car Rentals can catch your eye with low prices. But just like any deal, it comes with ups and downs. To help you decide, here’s a simple list of the good stuff and the not-so-good stuff.
Pros of Renting from NU Car Rentals
- Budget-friendly prices: The rates are usually cheaper, which can be great if you’re managing your wallet.
- Sometimes smooth and easy: Some people report quick pick-ups and drop-offs, with staff who are helpful and friendly.
- Decent gas mileage: Cars often get good fuel economy, which means you won’t be stopping at gas stations all the time.
Cons of Renting from NU Car Rentals
- Extra charges: Many renters say they faced hidden fees at the counter. Insurance is a common one that may feel forced.
- Confusing contracts: Some paperwork may have fine print that leads to surprise costs you weren’t expecting.
- Waiting: Long lines, shuttle delays, and slow check-ins are common complaints.
- Confusing info about tolls: They might say one thing but charge you something else, which can surprise you later.
- Insurance headaches: If you bring your own coverage, it might not be accepted. That can push you to buy their plan.
- Car condition: Some renters receive vehicles that aren’t clean or have small issues.
- Deposit delays: The money they hold on your card can take weeks to come back, and that can feel annoying.
How to File a Complaint with NU Car Rentals
If things don’t go as planned with your rental, you don’t have to stay quiet. You can file a complaint and try to get the issue fixed. Here’s how you can do it in simple steps.
- Gather Your Info: Collect your rental agreement number, driver’s name, and pick-up location. Save photos, receipts, or repair bills that support your claim. Write down who you spoke with, including names, dates, and times.
- Reach out to NU Car Rentals: Call or email their customer service to explain your issue. Do it as soon as the problem comes up. If the first person you talk to can’t help, ask politely to speak to a supervisor or manager.
- Escalate the Complaint: If nothing changes, you can take it further. File a complaint with the Better Business Bureau (BBB). Contact your state’s consumer protection office or Attorney General. You can also report bigger issues to the Federal Trade Commission (FTC). If you were charged unfairly, reach out to your credit card company to dispute the charge.
- Consider Legal Action: If the issue is serious and costs you a lot of money, you can talk to a lawyer about your legal options.
Does NU Car Rentals Have Hidden Fees?
Some customer reviews mentioned hidden fees in the NU car rental process, but this is not unique to NU Car Rentals. Car rental companies often charge for additional items like insurance, GPS, or even child seats.
To avoid such surprises, it is important to read the terms and conditions carefully before booking. Ask questions if you are unsure about specific charges. If you are aware of these fees in advance, you can avoid disappointment later.
NU Fleet with a Wide Range of Vehicles
NU Car Rentals offers a wide selection of vehicles. Whether you are looking for an economy car, a mid-size SUV, or even a luxury vehicle, NU Car Rentals has options for every type of traveler.
This variety is one of the reasons customers choose NU over other budget car rental companies. Whether you are traveling solo, with family, or for business, you can surely find a car that suits your needs.
Is NU Car Rentals Safe?
Safety is a basic concern for most travelers. NU Car Rentals ensures that their vehicles are well-maintained and meet safety standards.
According to their official website, they regularly inspect and service their vehicles to provide customers with reliable, safe options.
Customers rarely report safety issues with their rentals. It shows that NU Car Rentals takes vehicle maintenance seriously.
What Are the Insurance Options at NU Car Rentals?
When you rent a car, insurance can feel confusing. NU Car Rentals gives you different options, but it’s important to know what each one really means. That way, you can decide what you actually need.
- Loss Damage Waiver (LDW): This takes away most of your financial responsibility if the rental car is damaged or lost. It’s similar to CDW, but the fine print may have exclusions, so read carefully.
- Supplemental Liability Insurance (SLI): This protects you if you cause damage to other people or property. It adds more coverage on top of the basic state minimum that already comes with your rental.
- Personal Accident Coverage (PAC): Also called PAI, this covers medical costs for you and your passengers if there’s an accident.
- Roadside Service Plan (RSP): This helps with things like towing, flat tires, or if you accidentally lock yourself out.
Note: Some renters have said that NU staff push their own insurance products, even when customers already have coverage. Knowing your rights and having proof of your existing insurance can help you avoid paying for something you don’t need.
How Do I Talk to Someone at NU Car Rentals?
Need to chat with NU Car Rentals? Don’t worry. It is easy. There are a few ways to reach them, whether you’re sitting at home or already at the airport.
- By Phone: If you’re in the US or Canada, you can dial their toll-free number at +1-877-535-7117. If you’re outside the US, the number is +1-210-201-0280. If you need help from a specific office, you can call their local line. For example, Orlando’s office can be reached at +1-407-240-2700.
- By Email: You can send questions about reservations to Reservations@NUCarRentals.com. This is handy if you don’t want to wait on hold or if you need a paper trail of your conversation.
- Local Offices: Each location has its own number. If you’re at the airport, you may need to call when you arrive so they can send a shuttle to pick you up.
What Is the NU Car Rentals Cancellation and Refund Policy?
When it comes to cancelling a booking with NU Car Rentals, the rules can change depending on how you booked and what type of reservation you made. That’s why it’s smart to check the fine print before you confirm the booking.
- Prepaid vs. Pay at Pick-Up: Pay at pick-up bookings are easier to cancel. Prepaid ones may have fees or no refunds.
- Third-Party Bookings: If you booked on sites like Expedia or EconomyBookings, cancel there. Their rules apply.
- Cancellation Window: Some bookings allow free cancellation, but only if you cancel early.
Note: Policies change by location and booking type. Always read your agreement first.
What to Do If NU Car Rentals Has No Car Available at Pick-Up
Imagine you go for your rental and they tell you, “Sorry, no car.” Sad, right? Don’t panic. You have options, and here’s what you can do to fix the situation.
- Ask for an Upgrade: If your car isn’t ready, ask for a free upgrade. You should not be charged more, even if they hand you a bigger or fancier car.
- Request a Competitor Car: If NU doesn’t have anything left, they may need to arrange a car from another rental company for you at no extra cost.
- Speak to a Manager: If the staff can’t help, ask to talk to a supervisor. Sometimes moving the request up gets better results.
- Confirm No Extra Fees: Make sure you don’t get charged more for the replacement car. The unavailability of the car isn’t your fault, so you shouldn’t have to pay extra.
- Contact Your Credit Card Company: If you get billed for a car you never received, call your card provider. You can dispute the charge as they didn’t deliver the service.
- Keep Records: your reservation, notes of conversations, and any emails. Having proof makes it easier to sort things out later.
NU Car Rentals’ Wide Locations
NU Car Rentals works in many countries worldwide, particularly in popular tourist destinations. They have locations in Europe, North America, and Latin America.
They are easy to reach because they have locations in major airports, making them convenient for travelers flying into big cities. This large network helps travelers rent cars easily, no matter where they are going.
Nu Car Rentals Service at The Airport
Phoenix Sky Harbor International Airport (PHX), Phoenix, USA:
If you are visiting Phoenix, NU Car Rentals is a good option for an easy and affordable experience. They offer cars, convertibles, and vans to help you explore Phoenix’s deserts, parks, and restaurants.
Located at Sky Harbor International Airport, NU Car Rentals makes it easy for renters to get. Also, do not miss the sunny weather, golf courses, and Desert Botanical Garden.
Denver International Airport (DEN), Denver, USA:
You can choose NU Car Rentals for a simple and affordable way to explore Denver. They offer cars, convertibles, and vans to meet your needs.
NU helps you enjoy Denver’s parks, restaurants, and nearby ski resorts. Denver is famous for its history, Larimer Square, and the Denver Art Museum. Located at Denver International Airport, NU makes your trip easy and memorable too.
What Happens If You Are in an Accident with a Rental Car from NU Car Rentals?
If you get into an accident with a NU Car Rentals vehicle, you are still responsible for the damage. First, make sure everyone is safe and call the police to file a report. Take photos of the scene and gather details from everyone involved.
Next, notify NU right away and fill out their accident report. What you pay depends on your insurance. If you bought NU’s Loss Damage Waiver, some costs may be covered, but rules apply.
Your personal car insurance or credit card may also help. Without coverage, you’ll likely pay the full repair bill plus extra fees.
Finally: Is NU Car Rentals Legit?
Yes, NU Car Rentals is a legitimate car rental company. They provide their services globally and offer budget-friendly rates, making them a good option for budget travelers.
Some customers have mentioned hidden fees or long wait times, but these problems are not only with NU Car Rentals. The company offers reliable cars and good value, but it is necessary to read all terms and conditions carefully before booking to ensure a smooth experience.
Conclusion
NU Car Rentals is a legitimate and affordable car rental service with locations around the world. They offer a wide range of vehicles, competitive pricing, and convenient locations near airports. Customer reviews are mixed, but most people have good experiences.
The positive reviews are usually more common than the negative ones. As with any car rental company, it is good to do your research and be aware of the hidden fees. With the right preparation & planning, NU Car Rentals can be a reliable choice for your next trip.
NU Car Rentals FAQs
Yes, NU Car Rentals is a legitimate international car rental company operating in over 30 countries. With locations at major airports and competitive pricing, many travelers trust NU Car Rentals for affordable and reliable car rentals worldwide.
You can book a car online through the official NU Car Rentals website. Simply select your pick-up and drop-off locations, choose the type of car, and set your rental dates. After booking, you’ll get a confirmation email with all rental details.
NU Car Rentals is known for offering budget-friendly car rentals. Their prices are often lower than major companies like Hertz or Avis. However, extra fees for insurance, airport taxes, or additional drivers may apply, so always review your booking.
Some customers report hidden fees for insurance, extra drivers, or optional add-ons. To avoid surprises, carefully read NU Car Rentals’ terms and conditions before booking, and confirm all charges upfront.
NU Car Rentals has a wide selection of vehicles, including economy cars, SUVs, luxury cars, convertibles, and vans. Whether traveling solo, with family, or on business, NU Car Rentals provides options for every type of traveler.
Yes, NU Car Rentals regularly inspects and maintains all vehicles to meet safety standards. Most customers report smooth experiences with no safety issues, making NU Car Rentals a safe and reliable car rental option.
NU Car Rentals offers multiple insurance options during booking. While basic rates may not include insurance, adding full coverage protects you against damage or accidents, making your car rental worry-free.
NU Car Rentals provides customer support via phone and email. Many travelers praise the friendly and responsive team, though reaching them during peak travel times can sometimes be challenging.
NU Car Rentals operates globally, with locations in North America, Europe, and Latin America. Many locations are at major airports, making it convenient for travelers arriving in big cities or tourist destinations.
NU Car Rentals is ideal for budget-conscious travelers, offering lower prices than major car rental companies. While it may not offer premium services like Enterprise or Hertz, NU Car Rentals provides reliable cars, easy airport pick-ups, and affordable rates.
Refunds usually take 5–10 business days, but some customers report longer waits.
In many cases, no. Most locations require a credit card. Some may allow debit cards, but with strict rules and larger deposits.
Deposits vary by location, but usually range from $200 to $1,000. The exact hold depends on the type of car and insurance.
