Introduction to Sun Country Airlines
Sun Country Airlines is a United States-based low-cost airline headquartered in Minneapolis, Minnesota. Founded in 1982, it operates scheduled and charter flights to over 50 destinations within the U.S., Mexico, Central America, and the Caribbean.
Sun Country is known for its affordable fares, flexible booking policies, and excellent customer service. Keep reading to learn all about Sun Country Airlines’ routes, booking process, policies and traveler reviews.
How to Contact Sun Country Airlines Customer Service
Contacting Sun Country Airlines customer service is easy through the following methods:
By Phone
Call 1-800-359-6786 to reach the Sun Country Airlines customer service phone line. Agents are available 24/7 to help with booking, cancellations, changes, and other inquiries.
Online Contact Form
Fill out the contact form on Sun Country’s website for emailed responses to inquiries. Choose the relevant department like reservations, customer relations or groups.
Social Media
Message Sun Country Airlines on Facebook or Twitter. Social media teams typically respond within an hour.
Airport Ticket Counters
Visit Sun Country ticketing counters at Minneapolis-Saint Paul International Airport or 35 other airports it operates from. Talk to an agent in person for immediate assistance.
Sun Country Airlines Route Map and Destinations
Sun Country operates to over 50 destinations across the U.S., Mexico, Central America, Canada and the Caribbean. Its hub is at Minneapolis-Saint Paul International Airport.
U.S. Destinations
Domestically, Sun Country flies to over 30 cities including Los Angeles, Las Vegas, Orlando, New York, Seattle, Portland, San Francisco and more.
Mexico and Central America
Popular Mexico and Central America destinations include Cancun, Cabo San Lucas, Puerto Vallarta, Montego Bay and more. Seasonal routes are also offered.
Caribbean
Sun Country offers regular flights to Caribbean hotspots like Punta Cana, Montego Bay, Grand Cayman and more. Travelers can also charter flights to additional Caribbean destinations.
Sun Country Airlines route map. Image via Airline Route Maps.
How to Book Sun Country Airlines Flights
Booking Sun Country Airlines flights is easy through the following methods:
Online Booking
The easiest way to book is on SunCountry.com. Enter origin, destination, and dates to search flight options. Sign in or create an account to book online.
Mobile App
Download the Sun Country app on iOS or Android to search and book flights conveniently on mobile. Manage existing bookings too.
Call Reservations
Call 1-800-359-6786 and speak to a Sun Country agent to ask questions and book flights over the phone.
Travel Agents
Make flight arrangements through a travel agent. Agents can access all Sun Country fares and make bookings on your behalf.
Airport Ticketing
Purchase tickets at Sun Country ticketing counters before flying or ahead of time. Locations can be found on their website.
Sun Country Airlines Flight Status and Tracking
Use these methods to check your upcoming Sun Country Airlines flight status:
- Sun Country App – View flight status in real-time on the mobile app.
- Online – Visit the Sun Country Flight Tracker and enter the flight number.
- Text Messages – Sign up on their website to receive text alerts for gate changes, delays, etc.
- Airport Screens – Check flight status screens at the departure gate or terminal. Status is updated in real-time.
- Customer Service – Call 1-800-359-6786 to speak with an agent who can provide the latest flight status.
Sun Country Airlines Booking and Change Policies
Understanding Sun Country’s booking and change policies can help travelers avoid surprise charges:
Booking Policy
- Tickets are non-transferable to other travelers. Name changes are not allowed.
- Fares may vary drastically and restrictions apply depending on the type of fare purchased.
- Options include refundable fares that allow changes, cheaper non-refundable fares, and discounted fares with the most restrictions.
Change Policy
- Changes to non-refundable fares incur a fee plus any fare difference.
- Refundable “Best Fare” tickets can be changed without a fee. New fare differences apply.
- Changes can be made online, through the app, or by calling customer service.
Refund Policy
- Non-refundable tickets are not eligible for any refunds.
- Refundable fares can be canceled for a full refund to the original form of payment.
- Refunds may take up to 7 business days to process.
- Refunds are typically only offered as credits if a flight is canceled by the airline.
Sun Country Airlines Baggage Policies and Fees
Sun Country’s baggage policies include:
- Carry-On – 1 personal item and 1 carry-on bag allowed free. Carry-on can be up to 24 x 16 x 10 inches.
- Checked Bags – First checked bag costs $30-35 each way. The second bag is $40-50. Discounted for early online check-in.
- Overweight Bags – Between 51-100 lbs are $80 per bag. Bags over 100 lbs are not accepted.
- Oversized – Over 62 inches will incur oversized fees.
- Sports Equipment – Special policies exist for transporting sports gear like golf clubs, surfboards, bicycles, etc.
- Pets – Pets in the cabin cost $125 each way. Checked pets cost $200 each way.
- Military – Active military members receive free checked bags and other discounts.
Booking Sun Country Airlines Flights Online
Booking Sun Country flights online at SunCountry.com is the easiest booking option. Follow these steps:
- Enter your departure and arrival airports plus travel dates on the homepage.
- Select a departing and return flight from the options displayed.
- Click “Continue” and choose ticket options like bags, seats, etc.
- Enter traveler details including name, contact info, and UDF details.
- Enter payment information and review all details before confirming the booking.
- You’ll receive an email confirmation with your eticket and booking reference number.
- Access your booking via the website or Sun Country app to select seats and make any changes.
Online booking lets travelers compare shop, build flight packages, and take advantage of web-only discounts for the lowest fares.
Sun Country Airlines Review and Traveler Feedback
Sun Country Airlines earns positive feedback for its affordable fares, onboard experience, and customer service. Here’s a look at common pros and cons from Sun Country reviews:
Pros
- Very affordable flight rates, especially for last-minute travel
- Friendly, Midwest hospitality from staff and flight crew
- Well-maintained Boeing 737-800 aircraft fleet
- Free in-flight entertainment on personal devices
- Online check-in and booking is easy and convenient
Cons
- Older fleet lacks seat-back entertainment on most planes
- Can sometimes feel disorganized at the gate during boarding
- Food and beverage offerings are limited for purchase onboard
- Narrow seats with minimal recline in standard economy
- Baggage fees and ticket change fees can add up quickly
Most negative feedback stems from Sun Country’s no-frills approach. But flyers agree the airline excels at low fares and solid service on direct flights predominantly within the U.S.
Sun Country Airlines Cabin Classes and Seating
Sun Country offers just two cabin classes:
Economy Class – Standard economy seating with a pitch of 30-32″ and width of 17.2″. Recline is modest at only 2-3 inches. Free first checked bag included.
Best Class – Upgraded seating at the front with 36″ pitch, 18.5″ width and 4″ recline. Priority boarding and airport lounge access. Free food and drinks served onboard. 2 free checked bags.
Seat selection costs extra for standard economy seats with more legroom or early boarding access. Prices range $5-$50 depending on route and demand.
All seats are fitted with adjustable headrests and have access to AC power outlets. The aircraft are configured as a single class with 12 Best Class seats. Standard economy has 150-183 seats depending on aircraft.
In-Flight Entertainment and Amenities on Sun Country
Sun Country provides the following inflight entertainment and amenities:
Entertainment
- Free streaming entertainment on personal devices using Sun Country app or browser
- Limited selection of movies, TV shows, games, magazines, jokes, etc.
- No seatback screens (except some charter flights)
Food and Drinks
- Complimentary snacks and soft drinks (Best Class only)
- Food, beer, wine and cocktails available for purchase on board -Bottled water can be requested from flight attendants
WiFi
- Fee-based WiFi provided by Gogo when available
- Speeds are generally slow and suitable for email and browsing
Power Outlets
- All seats have AC power outlets to charge devices inflight
While more limited than full-service airlines, Sun Country offers the essential amenities to stay connected, refreshed and entertained during flights.
Sun Country Airlines Fleet of Planes
The Sun Country Airlines fleet consists of 23 Boeing 737-800 aircraft as of 2023.
Key features of their 737-800s:
- Seats 183 passengers in single-class configuration
- Offers 12 Best Class seats at front with extra legroom
- Flying range of over 3,500 miles
- Cruising speed of 530 mph
- Engine choice of CFM56-7B series engines
- Enhanced winglets on all aircraft for greater efficiency
- Average fleet age of 10.8 years old as of 2023
- Equipped with modern avionics and advanced cabin features
- Standard cabin features LED mood lighting
Sun Country focuses on operating a uniform, single-type fleet of reliable and efficient Boeing 737 aircraft. The planes boast a comfortable two-class cabin well suited to leisure and VFR flying.
Conclusion
Sun Country Airlines earns its reputation as an affordable and friendly hometown airline based in Minneapolis. With its focused route network across the Americas, convenient booking options, and competitive fares, Sun Country makes an ideal choice for price-conscious travelers. Just be sure to understand the fees and policies before booking for a stress-free Sun Country Airlines flight.
