Introduction to Hawaiian Airlines
Hawaiian Airlines is the largest airline operating within the Hawaiian islands, as well as providing service to destinations across the Pacific region, North America, Australia, and Asia. Founded in 1929, it is the longest-serving airline brand under its original name.
Known for its Hawaiian hospitality, tropical onboard vibe, and extensive route network to the idyllic Hawaiian islands, Hawaiian Airlines has built its reputation around quality service and authentic Hawaii experiences. Keep reading this in-depth guide to learn all about Hawaiian Airlines and how to book the perfect island-hopping adventure.
Contacting Hawaiian Airlines Customer Service
Hawaiian Airlines provides customer service through the following convenient contact methods:
Phone Support
Call 1-800-367-5320 to reach Hawaiian Airlines phone support. Agents are available 24/7 to help with bookings, cancellations, changes, and general inquiries.
Online Contact Form
Submit customer service requests through the online contact form. Choose relevant departments for questions about baggage, refunds, HawaiianMiles and more.
Social Media
SendMessage Hawaiian Airlines on Facebook or Twitter for a fast social media response.
Airport Ticketing Counters
Visit Hawaiian Airlines ticket counters at any of their airports to make bookings or get assistance in person from staff.
Hawaiian Airlines Route Map and Destinations
As the prime airline of Hawaii, Hawaiian Airlines offers extensive routes to 10 islands of Hawaii as well as dozens of domestic North American cities and popular international destinations across the Pacific.
Hawaiian Islands Routes
- Oahu – Honolulu, Kahului, Lihue, Kona
- Maui – Kahului
- Kauai – Lihue
- Lanai – Lanai City
- Molokai – Hoolehua
- Big Island – Hilo, Kona
- Kauai – Lihue
US Mainland Routes
- West Coast – Los Angeles, San Francisco, San Diego, San Jose, Oakland, Sacramento, Portland, Seattle
- Midwest – Phoenix, Las Vegas
- East Coast – New York, Boston, Washington D.C.
Canada and Mexico
- Vancouver, British Columbia
- Mexico City, Guadalajara
International Destinations
- Tahiti and French Polynesia
- American Samoa
- South Korea – Seoul
- Japan – Tokyo, Osaka
- Australia – Sydney, Brisbane
- New Zealand – Auckland
Hawaiian Airlines’ Codeshare Partners
In partnership with other airlines, Hawaiian offers extensive connectivity beyond their flights to hundreds more destinations worldwide including Asia, Europe, and the South Pacific. Codeshare partners include:
- American Airlines
- Japan Airlines
- Korean Air
- Virgin Australia
- Air New Zealand
- Jetstar Airways
Hawaiian Airlines route map connecting Hawaii to destinations worldwide. Image: Simple Flying
How to Book Flights on Hawaiian Airlines
Booking flights on Hawaiian Airlines is simple through these methods:
Online Booking
The easiest way is to book directly at Hawaiian Airlines’s official website Search for fares, make bookings, and manage your reservation online.
Mobile App
Download the Hawaiian Airlines mobile app to search, book, and manage trips on the go. Available for both iOS and Android.
Call Reservations
To speak with an agent and book over the phone, call Hawaiian Airlines at 1-800-367-5320. Helpful for complex bookings.
Airport Ticketing
Purchase paper tickets in person at Hawaiian Airlines ticketing counters located in all airports they service.
Travel Agents
Contact a travel agent to find and book Hawaiian Airlines fares on your behalf. Agents can often access special deals.
No matter how you prefer to book, Hawaiian Airlines makes it easy and convenient. Enjoy the lowest fares by booking early and directly on their website.
Hawaiian Airlines Flight Status and Tracking
Use these methods to check the real-time status of your Hawaiian Airlines flight:
- Mobile App – View up-to-the-minute flight status in-app. Get push notifications about delays or gate changes.
- Online – Check the current status on Hawaiian’s Flight Status page. Simply enter the flight number and date.
- Airport Screens – Check flight status screens located throughout the airport on the day of departure.
- Text Alerts – Sign up on their website to receive text message alerts for your flights.
- Customer Service – Call 1-800-367-5320 and an agent can provide your latest flight status update.
Hawaiian Airlines Booking and Change Policies
Hawaiian Airlines offers varying levels of flexibility depending on the type of airfare purchased. It’s important to understand their booking and change policies when making reservations:
Booking Policies
- Reservations are non-transferable to other travelers. Name changes are not permitted.
- Various fare categories exist with differing levels of flexibility, restrictions, and cancel/change fees.
- Fully refundable First Class fares offer the most flexibility. The basic economy has the most restrictions.
Change Policies
- Refundable First Class fares can be changed without fees subject to fare differences.
- For other fares, changes incur a change fee plus any fare increases.
- Changes can be made online, through the app, or by contacting Reservations.
Refund Policies
- Non-refundable basic economy fares are not eligible for any refunds.
- First Class and other flexible fares can be fully refunded to the original form of payment.
- Refunds may take up to 30 days to process after cancellation.
- Credits are issued if Hawaiian Airlines cancels or significantly delays a flight.
Baggage Policies and Allowances on Hawaiian Airlines
Hawaiian Airlines baggage allowances are:
Carry-On Bags
- 1 personal item (purse, backpack, laptop bag)
- 1 carry-on bag up to 45 linear inches
Checked Bags
- 1st bag: $30 (Main Cabin), Free (First Class)
- 2nd bag: $40
- Overweight bags: $100 for 51-100 lbs
Oversized Items
- Surfboards: $35 (up to 2)
- Bicycles: $35
- Golf bags: $35
- Ski bags: $35
- Certain oversize items may not be accepted. Contact to confirm.
HawaiianMiles Members
- Earn free bags with membership tiers
- Priority bag delivery
Military
- Active duty military receives 3 free checked bags.
Online Check-In and Seat Selection on Hawaiian Airlines
Hawaiian Airlines encourages all customers to use online check-in for convenience and the best seat selection:
- Available from 1 hour up to 24 hours before departure
- Access online check-in via the website or mobile app
- Print boarding pass or download to mobile wallet
- Update seat selections, request special meals, add bags and more
- First Class guests can reserve premium seats free during online check-in
- Main Cabin guests can purchase Express Seats for extra legroom
Checking in online is the key to avoiding long airport lines and ensuring overhead bin space for carry-on bags. Check-in and explore seating options as early as possible for a stress-free trip.
Hawaiian Airlines Reviews and Passenger Feedback
Hawaiian Airlines is consistently rated among the best U.S. airlines for its authentic Hawaiian hospitality, comfortable cabins, extensive onboard dining and leading on-time performance. Here is an overview of common pros and cons from Hawaiian Airlines reviews:
Pros
- Widely praised for friendly, gracious service reflecting true Hawaiian culture
- Modern, well-maintained Airbus and Boeing fleet
- Spacious cabins with more seat pitch and width
- Complimentary meals and drinks on all routes
- Extensive route network to Hawaiian islands and beyond
Cons
- Limited inflight entertainment options on short island-hopper routes
- Can be more expensive than competitors on some routes
- Older inter-island turboprop planes on select routes
- Limited legroom in basic economy seats
- Baggage fees higher than some other airlines
While not the cheapest option, Hawaiian Airlines wins recommendations for consistently excellent service to Hawaii and beyond. The expansive onboard dining service is a real highlight.
Hawaiian Airlines Cabin Classes and Seats
Hawaiian Airlines offers 3 cabin classes:
First Class
Hawaiian’s premium First Class cabin features:
- Recliner pods with 165-degree recline
- 21″ seat width and 36″ pitch
- Adjustable headrests and legrests
- Priority airport services
- Premium on-demand entertainment
- Laptop power ports
- Complimentary airport lounge access
- Multi-course complimentary dining with cocktails
Extra Comfort Economy Class
Extra Comfort economy seats feature:
- The first 3 economy rows for early boarding
- 36″ seat pitch
- Priority meal service
- Extra legroom
- Adjustable headrests
- Laptop power ports
- Free entertainment tablet on international routes
- Purchase upgrade during online check-in
Main Cabin Economy
Hawaiian’s standard economy seats have:
- 31″ seat pitch
- 17.2-18″ seat width
- Complimentary meals and soft drinks
- BYO entertainment devices can access entertainment portal
- Adjustable headrests on most aircraft
- Laptop power in all rows
On long-haul routes, Hawaiian’s industry-leading economy legroom sets them apart from competitors.
Inflight Dining and Entertainment on Hawaiian Airlines
Hawaiian Airlines is renowned for its hospitality including generous, culturally-inspired onboard dining and entertainment:
Dining
- Hot complimentary meals in economy on all flights
- Premium multi-course meals in First Class with cocktails
- Created by Hawaiian celebrity chef Chai Chaowasaree
- Showcase island flavors like guava chicken and grilled mahi-mahi
- Beer, wine and cocktails available for purchase
- Snacks and refreshments served between meals
Entertainment
- Personal seatback screens in First Class and Extra Comfort Rows
- DigEplayer tablets rented on long-haul international flights
- Expanding BYO device entertainment across all aircraft
- Traditional Hawaiian music, Hawaiian language lessons and Hawaii travel content
With cuisine celebrating the flavors of Polynesia and a fun, engaging selection of entertainment, Hawaiian offers immersive Hawaiian cultural experiences from start to finish.
Hawaiian Airlines WiFi and Power Outlets
Hawaiian Airlines offers the following inflight connectivity services:
- WiFi – Available on all Airbus A321neo, A330 and Boeing 787 planes. Provided by Viasat satellite network. Pricing varies by route and membership level.
- Power Outlets – Available at every seat on international routes to charge devices inflight. AC and USB power ports.
- Entertainment Portal – Stream free movies, shows, games and more to personal devices connected to inflight WiFi.
While WiFi coverage is not offered on their full fleet yet, Hawaiian Airlines does a great job keeping flyers charged and occupied across shorter island hopper routes and on long international journeys.
Hawaiian Airlines Fleet of Planes
The Hawaiian Airlines fleet includes modern Airbus and Boeing planes designed for comfort and efficiency:
Airbus A321neo – Newest addition launched in 2021. Seats 16 in First Class and 192 in Economy. Flies short inter-island routes.
Airbus A330-200 – Used for mid-range flights to the West Coast, South Pacific, and Australia. 18 First Class Suites. 68 Extra Comfort and 192 economy seats.
Boeing 717-200 – Workhorse for inter-island Hawaii flights. Seats 20 in First Class and 128 in Economy.
Boeing 787-9 Dreamliner – New long-range planes flying transpacific routes. 18 First Class Suites. 42 Extra Comfort and 226 economy seats.
Across its fleet, Hawaiian offers roomy cabins, expansive entertainment and a rich Hawaiian guest experience. With an average fleet age under 8 years, travelers can expect modern comforts and amenities onboard.
How to Book Hawaiian Airlines Flights Online
Booking online at HawaiianAirlines.com makes reserving flights quick and convenient. Follow these steps:
- Visit HawaiianAirlines.com and enter your departure and arrival airports plus desired travel dates.
- Select your outbound and return flights from the flight options shown.
- On the Passenger Details page, choose your flight class and enter each traveler’s information.
- Pick add-ons like checked bags, preferred seats, airport lounge passes, etc.
- Enter contact info and payment details for ticketing. Review all booking details carefully before confirming purchase.
- After booking, you’ll receive an email confirmation with your e-ticket attached and reservation number. Add your itinerary to your calendar.
- Revisit your booking on HawaiianAirlines.com to select seats, request meals, and make any changes as needed before departure.
Booking directly on their user-friendly website lets you easily compare fares, customize flights, utilize promotions and get the best rates on Hawaiian Airlines flights.
Conclusion
For 90 years, Hawaiian Airlines has perfected the art of air travel to the Hawaiian Islands. With award-winning hospitality from check-in to touchdown, guests can soak up pan-Pacific culture with Hawaiian’s diverse onboard dining, entertainment and amenities. While limited compared to global mega-carriers, Hawaiian offers direct Hawaii access from most major cities while maintaining its signature island-inspired service.
Frequently Asked Questions About Hawaiian Airlines
How much is a first-class ticket to Hawaii on Hawaiian Airlines?
First class fares on Hawaiian Airlines from the US mainland to Hawaii average $1200 to $1800+ roundtrip depending on route and seasonal demand. Fares may start closer to $1000 during sales. Inter-island first-class fares are much lower, from $200 to $400 roundtrip.
Can you upgrade to first class on Hawaiian Airlines?
Yes, Hawaiian Airlines allows Main Cabin passengers to bid for a discounted upgrade to First Class at the airport gate on select routes. Upgrades start from $100 each way but pricing is dynamic based on demand, route and other factors.
Does Hawaiian Airlines have lie flat seats?
Yes, Hawaiian Airlines international First Class seats are lie-flat recliner suites on their Airbus A330 and Boeing 787 long haul fleet. On island hops, their recliners have a 165-degree recline.
What is considered a Hawaiian Airlines international flight?
Hawaiian Airlines considers any flight beyond the Hawaiian islands and US mainland as international. This includes its flights to Tahiti, Australia, New Zealand, Japan, South Korea and soon India. Flights to Mexico and Canada are also international.
Can you upgrade with miles on Hawaiian Airlines?
Yes, HawaiianMiles members can use miles to upgrade instantly to First Class at the time of booking, or later on as an award upgrade by calling Reservations. Upgrade rates vary from route to route starting from 15,000 miles each way.
Does Hawaiian Airlines fly to Fiji?
No, Hawaiian Airlines does not currently offer any flights to Fiji. Fiji can be reached on Hawaiian via its codeshare partners Korean Air and Virgin Australia. Hawaiian is expected to launch its own flights from Honolulu to Fiji in late 2024 when it takes delivery of new ultra-long-range Airbus A350 aircraft.
By providing the most authentic Hawaiian airline experience from the mainland to the beaches of Hawaii, travelers can relax, restore and reconnect with the Aloha spirit on Hawaiian Airlines.
