Austrian Airlines
Austrian Airlines is the flag carrier airline of Austria, headquartered in Vienna. It is a subsidiary of the Lufthansa Group. Austrian Airlines operates scheduled services to over 130 destinations worldwide from its hub at Vienna International Airport.
Austrian Airlines Contact
The Austrian Airlines headquarters is located at:
Austrian Airlines AG
Office Park 2 Postfach 100 1300 Wien-Flughafen Austria
The airline can be contacted by phone at +43 5 1766 1000. Customers can also get in touch via email and social media channels like Facebook and Twitter.
Austrian Airlines Customer Service
Austrian Airlines offers customer service to assist travelers before, during, and after their flights. Customers can call the airline’s service center or interact with customer service agents via live chat on the Austrian Airlines website. Common customer service queries related to reservations, ticket changes, baggage policies, flight status updates, and post-travel concerns.
Austrian Airlines Flights
As Austria’s flagship carrier, Austrian Airlines operates flights to major domestic and international destinations. It serves over 130 routes throughout Europe, Asia, Africa, and the Americas from its Vienna hub. The airline operates a fleet of approximately 80 aircraft. Popular Austrian Airlines flight routes include Vienna to London, Berlin, Paris, Frankfurt, Zurich, Milan, and Amsterdam. Long-haul flights connect Vienna with destinations like Washington D.C., New York, Chicago, Tokyo, Beijing, Delhi, and Cape Town.
Austrian Airlines Bookings
Travelers can book Austrian Airlines flights on the airline’s website, mobile app, at travel agencies, or by calling the Austrian Airlines reservations center. The airline offers different booking classes and flexible or non-flexible economy and business class tickets. Customers can choose from one-way or roundtrip flights. Austrian Airlines also allows bookings with flight connections.
Austrian Airlines Manage Bookings
Passengers can easily manage their Austrian Airlines flight bookings online. On the airline’s website or mobile app, travelers can complete check-in, change or cancel flights, select seats, add baggage, order meals, and manage other booking details. Customer service agents can also assist with managing existing flight reservations over the phone.
Austrian Airlines Check-In
Austrian Airlines offers online, mobile, and airport check-in. Passengers can check in on the airline’s website or app starting 23 hours before departure. At the airport, self-service kiosks and staffed counters allow check-in starting 2 hours before departure. Online check-in and early airport arrival are recommended to save time.
Austrian Airlines Review
Austrian Airlines is generally well-regarded for its service and punctuality. The airline has a strong European and international route network centered around its Vienna hub. Austrian offers comfortable cabins and amenities, including on-board dining, entertainment, and WiFi. Areas for improvement include some outdated cabin interiors on older aircraft. Flying Austrian provides a quality European airline experience as part of the Lufthansa Group.
Austrian Airlines Policies
Austrian Airlines has established policies for baggage allowance, cancellations, refunds, and other aspects of the passenger experience. Being aware of these policies when booking can ensure a smooth trip.
Booking Policy
Austrian Airlines booking classes have different ticket conditions and change/cancellation policies. Tickets are non-refundable in most discount booking classes. Full-fare tickets offer the most flexibility to change dates, routes, and receive a refund or travel voucher. Additional booking fees apply for paper tickets issued by a ticket desk.
Baggage Policy
Austrian Airlines has size and weight restrictions for checked and carry-on baggage. Passengers can check in 1 bag up to 50 lbs in economy or 70 lbs in business class. Carry-on bags up to 17 lbs are permitted. Additional and oversized/overweight bags incur fees. Sports equipment, pets, and other special items have specific baggage policies.
Baggage Allowance
The Austrian Airlines baggage allowance includes 1 personal item, 1 carry-on bag, and 1 checked bag. Economy passengers can check bags up to 50 lbs for free, while business class travelers receive a 70 lb allowance. Excess weight and bags over the free allowance are subject to fees. Frequent flyer status and ticket type may offer additional free checked bags.
Cancellation Policy
Austrian Airlines ticket cancellation incurs fees and penalties based on booking class, fare rules, and time to departure. Tickets are non-refundable in discount economy classes. Refundable business class and full-fare tickets have lower cancellation fees. Customers should reference their fare rules or contact Austrian Airlines for specific cancellation policies.
Refund Policy
Austrian Airlines refund eligibility depends on the ticket fare rules. Non-refundable tickets are not eligible for a refund. Refundable tickets are eligible for a refund with fees taken out. Refunds are typically issued to the original payment method. Flight credits or vouchers may be issued instead of a cash refund in some cases. Refund processing can take up to 30 days after cancellation.
Aircraft Fleet
The Austrian Airlines fleet consists of approximately 80 aircraft of Airbus, Boeing and Embraer types. Long-haul flights utilize Airbus A330 and Boeing 767 and 777 models. On short and medium-haul European routes, Austrian operates Airbus A320 family and Embraer regional jets. The airline maintains a young, fuel-efficient fleet with an average aircraft age under 12 years.
Austrian Airlines Flight Destinations
From its Vienna base, Austrian Airlines flies to about 135 destinations in over 55 countries. Its route network covers major cities across Europe, including London, Paris, Frankfurt, Rome, and Amsterdam. Long-haul flights connect Vienna to destinations in Asia, North America, Africa and the Middle East. Austrian also serves domestic routes within Austria and Germany.
How to Book a Flight with Austrian Airlines
Booking an Austrian Airlines flight is quick and easy on their website or app:
- Enter your origin and destination cities along with travel dates.
- Select from available flight times and input the number of passengers.
- Choose your ticket class like economy, premium economy, or business.
- Add any extras like checked bags, seat selections, or meals.
- Enter passenger information and contact details.
- Provide payment information to complete booking.
- Receive your e-ticket confirmation and invoice via email.
Austrian Airlines Route Map
Austrian Airlines extensive route network centers around its Vienna hub and includes major cities across Europe, Africa, Asia, and the Americas. Popular destinations served include London, Paris, Frankfurt, Rome, Berlin, Zurich, Brussels, Amsterdam, Moscow, Belgrade, and Istanbul in Europe. Long-haul flights connect to cities like Washington D.C., New York, Chicago, Delhi, Bangkok, Beijing, Tokyo, Tel Aviv, Johannesburg, and more.
Austrian Airlines Experience
Flying with Austrian Airlines offers an excellent European travel experience as part of the Lufthansa Group. The airline provides quality service, punctuality, comfort, and amenities across its route network. On board an Austrian flight, travelers can enjoy comfortable seating, onboard dining, entertainment, WiFi, and Austrian hospitality. The airline combines regional charm with global route connections through its Vienna hub.