Kenya Airways

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Infants (Below 02 yrs)

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A few words about Kenya Airways

Kenya Airways- Guarantees a Cozy Air Journey

  • Known as one of the top airlines in Africa, Kenya Airways is the main airline of Kenya. The Airways was started in 1977 by the Kenyan government and quickly expanded its fleet and routes to connect the world to Africa and vice versa. It operates from Jomo Kenyatta International Airport. They run flights to more than 50 domestic and international destinations in Europe, Africa, the Middle East, and Asia.
  • They believe in offering high-quality service, top-notch products, and excellent performance. Kenya Airways is considered The Pride of Africa.
  • Kenya Airways has been one of the partners of the Star Alliance since June 2010. Their partnership allows them to share flight codes with other airlines like Onur Air, KLM, Air France, Korean Air, China Eastern, Precision Air, Air Mauritius, and Air Namibia.
  • Association : SkyTeam
  • Current CEO : Allan Kilavuka (Apr 1, 2020–)
  • Hub : Jomo Kenyatta International Airport
  • Head Offices : Nairobi, Kenya
  • Established : January 1977, Nairobi, Kenya
  • Covered Destinations : 44

Baggage Policy

  • Kenya Airways has different policies for baggage depending on the various flight routes.
  • Make sure to check before your trip and remember that each piece of carry-on baggage needs an "approved KQ cabin baggage" label.

Carry-on Baggage

  • Passengers must attach an "approved KQ cabin baggage" label to each piece of carry-on baggage.
  • The carry-on bag allowance depends on the selected travel class and destination.
  • Premier World
  • Flying Premier World class permits you to bring two carry-on items plus one personal item.
  • The total weight limit is 18kg.
  • The carry-on bags should not surpass 55 x 25 x 35cm, and the personal item (like a handbag or laptop bag) should be up to 40 x 15 x 30cm.
  • Economy
  • Economy class passengers can bring one carry-on item and one personal item.
  • The total maximum weight limit is 12kg.
  • Your carry-on bag should follow the measurements 55 x 25 x 35cm, and the personal item (like a handbag or laptop bag) should be under 40 x 15 x 30cm.
  • Somalia
  • Travelers flying to or from Somalia can bring one carry-on bag and one personal item.
  • The combined weight is up to 8kg.
  • These items should not cross the dimensions of 40 x 15 x 30cm.

Checked Baggage

  • The checked baggage allowance depends on the various flight routes and classes.
  • Frequent Flyer Members
If you're a frequent flyer program member (Sky Team Elite & Elite Plus), you can carry an extra 32kg bag in business class and an extra 23kg bag in economy class.
  • Economy (Light Fare)
  • Passengers can carry one checked bag weighing up to 23kg on the light fare.

Cabin Classes

  • Kenya Airways provides two cabin classes

Economy Class

  • Passengers find the standard level of service in Economy Class.
  • Economy Class Facilities 
  • Economy Class Passengers get personal interactive screens to watch movies, TV shows, music, and documentaries during their flight journey.
  • Seats Economy Class 
  • The arrangement of seats is different in the flights depending on the aircraft type.
  • Passengers can choose their seats and pay extra for additional legroom.

Business Class

  • Business Class provides an amazing air journey experience.
  • Business Class Facilities
  • Passengers enjoy priority treatment throughout their journey, including fast-track check-in, security, boarding, and baggage service in Business Class.
  • They also have a premium dining experience with specially crafted meals and complimentary beverages.
  • Kenya Airline Business Class allows to carry a larger luggage allowance compared to Economy.

In-Flight Entertainment

  • Passengers can use the KQ Cinema app to watch in-flight entertainment on their own devices.
  • Remember to download the app before your flight to access all the great entertainment.
  • You can easily download it from Google Play or the App Store.
  • TV
  • With the KQ Cinema app, passengers can enjoy more than 30 documentaries and 55 TV programs.
  • EasyJet Movies
  • Kenya Airways has a great collection of 80 different movies available on flights.
  • Wi-Fi
  • The Airways offers WiFi on certain planes and routes.
  • The WiFi allows you to connect to the KQ Cinema App, where you can stream the airline's in-flight entertainment right to your own devices.
  • Note: This service is currently only available on select Boeing 737-700 and 737-800 planes.

Food & Drinks

  • Enjoy free meals on Kenya Airways flights.
  • Passengers get a few healthy meal options to choose from in economy class.
  • Business class passengers are served premium meals with better quality and more choices.
  • The meal options depend on when and where you're flying, but you can always have tea, coffee, wine, beer, or spirits.

Special Dietary Requirements

  • If you have special dietary, medical, or religious food requirements, you can order a special meal for your flight.
  • You can request for special meals at least 24 hours before your flight.
  • Note: (Contact at least 48 hours before for Kosher meals).
  • Here are the special meal options
  • Gluten-Free Meal (GFML)
  • Bland Meal (BLML)
  • Diabetic Meal (DBML)
  • Hindu Meal (HNML)
  • Vegetarian Jain meals (VJML)
  • Kosher meals (KSML)
  • Asian Vegetarian meals (AVML)
  • Vegetarian meals (AVML)
  • Low Fat Meal (LFML)
  • Non-Lactose Meal (NLML)
  • Low Sodium/ Low Salt Meal (LSML)
  • Baby Meal
  • Child Meal
  • Fruit platter
  • Please Note
  • The Airways can't guarantee a nut-free environment for passengers with nut allergies because nuts might be served as snacks or in some meals.
  • If you have a nut allergy, you can bring your meal. Make sure to consult your doctor before traveling.

Check-In

  • Kenya Airways offers both online and airport check-in.
  • The specific times depend on the airport and the selected airline.

Online Check-in

  • Use the Kenya Airways website to check in for your flight online.
  • This service is available 30 hours before your flight and closes at least 1 hour before departure.
  • You need your flight details like the departure date and booking reference number or e-ticket number to complete the online check-in process.

Airport Check-in

  • You can check in at the Kenya Airways check-in desk at the airport.
  • The Airport Check-in is available from 2.5 hours to 1 hour before departure for international flights.
  • You can check in for domestic flights at the airport between 1.5 hours and 30 minutes before your flight takes off.

Frequent Flyer Programme

  • Kenya Airways takes part in the Flying Blue frequent flyer program.

Flying Blue

  • Passengers get rewards from Flying Blue for frequent traveling with Air France, KLM, and Kenya Airways.
  • You can earn Award Miles in four membership tiers: Ivory, Silver, Gold, and Platinum.
  • Passengers can use these miles for both flights and hotels.
  • The airline offers new lounges on the second floor of Nairobi's Terminal 1A, with a total capacity of 315 guests.

Airline Alliance

  • Kenya Airways is a member of the SkyTeam airline alliance.

SkyTeam

  • Kenya Airways is a partner of the SkyTeam Alliance, a global network of 20 leading airlines.
  • Founded in 2000, SkyTeam includes airlines like AeroMexico, Aerolineas Argentinas, China Southern, Alitalia, China Airlines, Delta, Air Europa, and more.

Special Services

  • Kenya Airways offers multiple special services for passengers. 

Traveling with a Baby

  • Kenya Airways offers free baby cots for infants.
  • For more details visit the baby advice page on Kenya Airways' website.

Unaccompanied Minors

  • Passengers need to contact the airline at least 24 hours before the flight to request an unaccompanied minor service.

Pregnant Passengers

  • Pregnant travelers should be healthy and have approval from their doctor to travel with Kenya Airways.
  • Well! Women beyond 36 weeks of pregnancy are not recommended to fly for safety reasons.

Passengers with Reduced Mobility

  • Travelers with medical, physical, or mental conditions that reduce mobility can arrange for assistance by requesting at least 48 hours before the flight.
  • Passengers can also bring their wheelchairs free of charge.
  • Must visit the advice and travel tips page for more information on wheelchair assistance on planes.

Contacting Us

For any clarification or concern, feel free to contact us as per the mentioned contact information. Call us for Exclusive Fares

+1-800-508-5698 | support@travelouts.com
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